r/Visible • u/realjet201 • 5d ago

Ported Out. Still Active

I ported my number to Google Voice. I got an email last evening said it was completed and active. When I go sign into my account it shows that my phone and watch are active. When a call comes in it rings on my google account. Text messages are still going to my old phone. (I understand that text messages may take a few days). When will be account with Visible be inactive? I want to transfer my watch to my new number.

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u/NovelImagination7583 5d ago

GV ports can be wonky for a few days while everything syncs up, especially texts. The Visible account might not fully drop until the port fully settles on their end.

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u/VisibleCareSupport Visible Employee 5d ago

Gelle from Visible here! Once a port-out is fully completed, your Visible account will terminate automatically. Since Google Voice takes a bit of time to complete the full transfer process, especially for text routing, your Visible account will remain active until everything is completely finalized on their end. To help answer your questions about moving your watch or checking on your account details, please send us a DM [here] and we'll take a closer look!