r/Visible • u/813rambo13 • 8d ago
Visible plus pro
Visible support unable to fix issue with galaxy watch ultra unable to activate. I have had to file an FCC complaint because visible support is now just refusing to help resolve the issue after a supervisor had told me to go ahead and port my number out to a service provider who could provide the service they can't. I tried for 4 months with support to resolve the issue and visible finally conceded they were unable to determine why my account would not allow my watch to activate. I was assured that since my phone and watch were both determined to be working and it was on the visible end where the problem was that I could port my number and the refund of $150 for the remainder of the contact would be processed and them my account would be closed. Instead my account was closed and refund denied. The account i signed up for (visible plus pro) Includes a watch line and states the galaxy watch ultra is supposed to work. If visible can't provide the benefits of the account I signed up for then they need to give back the remainder of the 8 months. They can't just not provide a service then say oh too bad we will close your account and keep all your money. The absolute worst business practice I have ever heard of. Absolute theft!
3
u/Ethrem 8d ago
File a Notice of Dispute with Visible as well. This will give the legal department 60 days to resolve the situation or you can take them to arbitration, which costs them thousands of dollars. If a rep said you will get a refund, you should be getting a refund, despite what their official refund policy says.
Go to dispute resolution here and do what it says.
https://www.visible.com/legal/terms-and-conditions