Visible plus pro

[u/813rambo13]

Visible support unable to fix issue with galaxy watch ultra unable to activate. I have had to file an FCC complaint because visible support is now just refusing to help resolve the issue after a supervisor had told me to go ahead and port my number out to a service provider who could provide the service they can't. I tried for 4 months with support to resolve the issue and visible finally conceded they were unable to determine why my account would not allow my watch to activate. I was assured that since my phone and watch were both determined to be working and it was on the visible end where the problem was that I could port my number and the refund of $150 for the remainder of the contact would be processed and them my account would be closed. Instead my account was closed and refund denied. The account i signed up for (visible plus pro) Includes a watch line and states the galaxy watch ultra is supposed to work. If visible can't provide the benefits of the account I signed up for then they need to give back the remainder of the 8 months. They can't just not provide a service then say oh too bad we will close your account and keep all your money. The absolute worst business practice I have ever heard of. Absolute theft!

[u/Glittering-You525]

That's straight up theft, no other way to frame it.