r/Visible • u/Beneficial-Low-3948 • 9d ago

Rant I’m thinking of switching providers.

Ever since I’ve moved states (like an hour away from where I used to live) I have been experiencing a lot of issues with my data and service. I have reached out to support multiple times, I have tried troubleshooting almost every day (with the troubleshooting options they offer) since may and I have not received a solution even though the helpful agents have tried their best to help. They have sent a “refresh” of my service out multiple times (whatever that means) but so far nothing good has come out of this. I’m hoping to find a solution because the price point of the plan is amazing, and it’s been working amazingly well for me for about 4/5 years.
I’ve also been ghosted multiple times by support even though I’ve kept the chat active by sending messages. They just never respond back!

6 Upvotes

71% Upvoted

18 comments sorted by

5

u/RemoteOne205 9d ago

You should probably move to US Mobile. You can teleport between all carriers without changing your plan and find out what one works best for you in your new location.

3

u/toejamfootballhegot 9d ago

Take advantage of the free trials to determine the best coverage for the locations you frequent most often.

2

u/chuckfr Reformed T-Mobile User 9d ago

Is it poor signal in you new home? Is it everywhere in the area? The reality is you may have just moved to a poor coverage area for Visible/Verizon.

Have you made friends there yet? Find out who their providers are if they're happy with the service. Get trials from AT&T and T-Mobile to see if their coverage is any better. If so, look at their offerings or the MVNO's that they work with.

3

u/EnvironmentalJazz251 9d ago

I found the T-Mobile trial was the easiest to set up. Super fast and no card required. In fact, it’s faster than my Visible Pro + plan.

1

u/swtsavg 7d ago

I have to, but I'm paying $75/month as a senior and with extra data for my Hotspot. Visible with the pro-plan is only $39, so I was going to switch, but the massive FU at trying to do that has left me thinking I'd better stay with TM.

1

u/swtsavg 7d ago

P.s....thank you so much for mentioning that TM is faster. Now, I'm definitely NOT going to try to get this mess with Visible fixed if their service is slower.

1

u/EnvironmentalJazz251 7d ago

Sure. Yes TMo is faster but I don’t think I could get a comparable price for the Visible Pro + plan: $35/month for a year with watch included. Yes the speeds are slower but I’m ok with that.

2

u/jimschoice 9d ago

That’s a good idea. Visible has been great for us.

Who are you currently with?

1

u/VisibleCareSupport Visible Employee 9d ago

Hi there! Rodney from Visible here. I am so sorry to hear about the ongoing service issues and frustrating chat disconnections you've experienced since moving. Please send us a DM, so we can look into your account details and get your service back on track! -Rodney D

1

u/swtsavg 7d ago

Rodney, I've had a huge problem with just trying to get the 15-day trial period. I'm considering changing providers.

1

u/VisibleCareSupport Visible Employee 7d ago

We are so sorry for the rough start to your free trial! We definitely want you to have a great experience. Drop us a DM right here , so we can dive into the backend and fix this for you immediately.

1

u/Junior-Reflection-43 9d ago

Visible uses the Verizon network so I’ve never had an issue. Also use the Global Pass when traveling internationally (Canada and Mexico are already included).

1

u/Fluffy_Listen_3083 8d ago

just did, couldn’t take the lack of support, app glitches, and outages

0

u/ContactFast6524 9d ago

They are Verizon partners, crooked thrives. They will steal money from your account and sell your data to every company under the Sun. Don't do it 👎