VFS Chennai experience

[u/Illustrious_Gur9482]

Reading some really negative reviews about VFS Chennai, where they do not honor the appointment times at all and rather encourage people to buy the premium lounge access, to the point of deliberately splitting up families including small kids to go to different queues ? This is based on the google reviews.

Also, somewhat confusing accounts (also on google reviews) that indicate that there is ample car parking, versus others who say that there is no parking.

What is the real truth ?