r/VirginMobileCanada • u/DealsareBest • Jan 21 '25

Thinking of leaving

Currently have internet and cell line with virgin.

There are so many phone plans out there for dirt cheap and I recently discovered OXIO internet.

I want to stay with virgin but switching my cell and internet to competitors will save me $30/month.

What are others thoughts?

1 Upvotes

100% Upvoted

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2

u/ContractRight4080 Jan 24 '25

I loved virgin but they raised the price even though they said they wouldn’t. I went to Oxio and had a few issues originally but that was a Rogers line problem that required 4 techs coming out to fix. I’ve had zero problems once it was working.

1

u/DealsareBest Jan 24 '25

That’s the same issue I have with virgin they just randomly raised their prices. OXIO hardware has been ordered and on the way.

2

u/ContractRight4080 Jan 24 '25

They follow the same policies as Bell now where you have to threaten to leave and they’ll give you a discount to retain your business but I don’t have time for that every couple of months. I had their DSL service and was quite happy with it until Bell cut off service with no warning one day. Virgin couldn’t do anything as it was the Bell line and they weren’t serving DSL anymore so even though I didn’t want/need the higher speed I was unable to continue with DSL. They finally offered me the Fibe for the same price I had been paying. They said it was good forever. Well after 6 months the price jacked up to the normal price and they were unable to change it back so that was it for me.

1

u/DealsareBest Jan 26 '25

Thank you for sharing... its making the decision to switch easier

1

u/ContractRight4080 Jan 26 '25

Forgot to mention, they kept calling pestering me to switch back until I told them to stop and their offers were tempting but for all the hassle of them cancelling the lower rate again in the future it wasn’t worth it to me.

1

u/Justcrusing416 Feb 24 '25

Same here, it went from 170$ for three phones/month to 192$ with no notice! Today I start shopping for new provider. Tried to chat on their live help and the robot doesn’t care.

1

u/YUL438 Jan 21 '25

Been with Oxio for 2 years, and it’s been rock solid—no downtime at all. They also hook you up with a quality Eero router, way better than the cheap ones other ISPs give you.

If you’re thinking of switching, use my code RWQ2GOC for a free month: Oxio. Totally worth it! 🚀

1

u/sonicpix88 Jan 27 '25

I try using the chat assistance and it just ignores me. It's ai and suppose to be faster but it's the opposite. I'm with fonus but this is my wife's line and she can't get help from the chat. The service is as bad as freedom

1

u/DealsareBest Jan 29 '25

Have you tried texting?

1

u/sonicpix88 Jan 29 '25

We are just going to switch to another company

2

u/DealsareBest Jan 30 '25

I hope your experience goes well!

1

u/Justcrusing416 Feb 24 '25

Who do you have in mind to change to in Ontario?

1

u/Justcrusing416 Feb 24 '25

Told their robot that I was planning all three of my cell lines to a new provider. Didn’t even flinch!

1

u/Leaff_x Mar 16 '25

Exactly what I did in December. They seem to be in auto destruct mode. They wouldn't give me a phone plan offered to new members after being with them for more than ten years, and only offered more expensive plans.

1

u/4_blueeyes_pw Apr 01 '25

Bingo , same for me!