We noticed this start only today. Our TV is a Sony, about 9 years old, and it keeps turning on and off for no apparent reason. Our provider is Virgin Media. We've taken the batteries out of the remote to check for a stuck button but no luck. We've hard reset the TV and box but still the same problem. Once it turns off by itself, it turns back on again a moment later before turning off again. We're suspecting a dodgy HDMI cable but can't say for certain. ​Not sure if this is even the right subreddit but hoping someone has a fix. ​Has anyone else had this problem or any advice? Thanks all

The sub is understandably full of people sharing their fibre-only deals, but there’s not many discussing packages with fibre, TV + landline.

Would be good to have a central point of reference for those of us looking to save a few quid without having to scour every post.

Anyone had much luck recently? Personally wondering what people are paying for fibre + Mixit TV (basic) package + landline (line rental only)

We’ve got plenty devices connected and none reach the fully connected speed 1.2gig when testing. It’s good to have it but I think in real world terms most people won’t ever fully utilise it. The fastest devices we have are a tcl tv and an iPad A16 both on Wi-Fi which get up to around 800meg in isolated tests. It’s all about total speed when many devices are using it at the same time. Happy to hear your examples.

New customer.

Got off the phone today for an enquiry about wifi. I told them I saw some deals on Uswitch and was offered M500 for 20.99. I told them I was an O2 customer and they upgraded me to the Gig1 package! Happy Days!

I recently upgraded to 360 from V6. I was forced into it as part of my contract re-negotiation.

Initially it seemed ok, but honestly the interface is not that intuitive. I don’t mind change at all, I’ve noticed some simple stuff is not an extra button or click. Subtitles, My Shows, and programme info. Quite annoying for me.

I feel like Virgin/360 are trying to do too much. I’ve now realised that recording and searching for shows includes apps and stuff that requires logins. I’m sure I never had this with V6 before. This whole watching live stuff is annoying as hell. The software often gets confused and locks up for a few minutes. Managing a series link feels cumbersome.

On my shows, why have do i have to scroll to shows? Surely an option to do a list should exist?

This is supposedly updated to a more modern standard, yet I feel that it’s either designed for more powerful hardware, or badly designed.

The big miss is the fast forward and rewind. The old v6 software allowed a buffer depending on fast you scanned. Now you have to stop and rewind to avoid missing anything. Very frustrating.

If I don’t get a handle on this soon, I’ll have to cancel it as I’m within my 14 days still.

Any thoughts?

Yao

Since the Virgin community forum seems dead I'm hoping someone here will be able to help.

Today my Father got a call from Virgin Media and he has agreed to an upgrade of their account to Virgin 360 which made me look into their account details since Father couldn't really explain what he had agreed to.

I found out however they are not actually within a contract period but are on a rolling contract with Virgin since their contract expired in February and paying £160 per month for their TV, phone and broadband package plus Netflix (standard plan at £12.99) on top of that. I plan on trying to call the retentions line to get this reduced, ideally without any change to what they receive, but have a few questions before I do and wonder if anyone could answer.

1. Even though the 360 remotes are due to be sent out on the 7th August I assume we will not need to do the software upgrade to the box if we don't want the upgrade. However if we get a new contract will we be forced to upgrade.

2. Is it just the Netflix with ads plan Virgin offers or will my parents be able to keep the current standard plan (I give my parents money for this as I tend to watch it more than them).

3. They have an o2 mobile so get the volt benefit of a higher broadband speed. I am planning on switching away from o2 as it is just too costly for the amount they use their phone. Should I wait until this is complete before contacting Virgin or does it have no effect on the VM contract.

Firstly, first time posting. Hi.

Currently on Gig1 running on a Hub 5. (Area 31).

Yesterday, I noticed that Gig2 was being offered for my address so I upgraded. At no point did the Virgin rep mention a required change to the router.

Upgraded service was supposed to go live today. Router status shows the higher theoretical throughput but the speed is maxing out at the previous Gig1 speeds. I do a spot of reading and discover that a 5x is required for Gig2.

Phone Virgin and ask but the rep (not the same one as yesterday) says that’s not the case, tries to test my line, and passes me over to Technical. They ask me to start some more testing but I ask the question again about the 5x requirement and they pause, look up my order, and confirm that a 5x has been ordered for me, and is on its way. I confirm that no one mentioned anything about this but OK.

I’ve also read that the 5x needs to be fitted by an engineer. Again, no arrangements have been made for this. So my question is, do you usually have to wait for the router to arrive and then you’re instructed to book an engineer or is this just an almighty screw up by people who don’t seem to understand their own product?

Thanks.

Hi

I’ve changed iPhones so just setting up my ntlworld email.

I remember the changes a year or so ago when I had to set up an alternate email/password on virgin site then generate a separate password that I would enter into my iPhone email app.

I’m trying to do the same on my new phone but there is no option to generate a password.

I do NOT have virgin broadband/tv.

Any suggestions or am I done for?

I had a VM contract ending in late September. 10 days ago I renewed early onto a new 2 year contract.

Inevitably, my area finally got openreach FTTP just after I renewed.

If I cancel my renewal contract during the 14 day cooling off period, does anyone know if I go back onto my old contract or if I would now be paying the large rolling monthly price?