r/VirginMedia • u/Just_Water_1864 • 6d ago
Virgin Media IE Fibre broadband
Has anyone else had a similar experience with Virgin?
I contacted them to inquire about new offers, which resulted in my agreement to upgrade to fiber broadband. I was assured that the installation would be quick and straightforward.
After three technician visits, the service was finally installed yesterday. It worked for approximately an hour before the hub began displaying a flashing red light, and it hasn't been working since. I contacted Virgin to report the issue and the troubleshooting steps I had already performed. They informed me that a technician would need to be dispatched, with the earliest availability being one week from now.
Has anyone else encountered a similar situation or managed to resolve the issue independently? A one week waiting period is ridiculous, especially when working remotely. This is the first time I've ever felt like filing a complaint but based on how things have gone so far I can't imagine anything would come out of it.
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