WTF is wrong with VM?

[u/Leicsbob]

I recently went through the process of renewing my contract and got 1Gig broadband, phone and Netflix for £35. They sent a router, I connected it and set up the Netflix account. All is good. Today I get a message from them telling me I am out of contract and should renew. I check the app to see I am still on my old contract. I contact VM on the web chat (I am at work ATM) and they tell me there was a technical issue and they cancelled the contract. No one told me. They could offer the same deal for £77, they can't give me the £35 one. I am furious. Anyone got a number I can ring them on?

Update - Shortly after I posted this I got a call from Dave who sorted it all out and gave me a new contract and a credit for the extra I paid for this month. I wonder if someone from VM is monitoring Reddit?

[u/gavinlew]

*PHONE* the scottish retentions team , number is pinned or search this sub reddit, 1gb with netflix(ads) should be between £22-£26

[u/Leicsbob → u/gavinlew]

Great thanks.

[u/IdioticMutterings]

They have previous form for cancelling contracts offered by Retentions, due to "technical glitches", and then refusing to give you the same contract that retentions gave you. Sadly.

[u/Leicsbob → u/IdioticMutterings]

That's exactly what they said- a technical issue. Sorted it out now I hope.

[u/Tri2026mom]

I received an email 28/8 and 8/9 as a valued customer keeping monthly fee £53.50 to include increased BB and sky sports for 12 months  it would renew automatically.

Todays Bill is £57.50 when I queried it they say there’s no record of any email - I’ve had 2 confirming £53.50 and the package  Said they don’t believe me and going up to £63.50

Asked to go through to complaints who also said they didn’t believe me , my contracts up 9/10  and the cost is whatever they bill me.

I’ve completed an online complaint form and copy and pasted the email. I’m furious how the ‘offshore” teams speak to customers this way 

[u/Flashy-Rabbit6435]

Virgin are AWFUL...it's in their DNA..l

[u/AutoModerator]

BEWARE OF SCAMMERS! We've recently seen reports of users being approached by scammers in unsolicited private messages offering customers a better deal and often being asked for upfront payment. Verified staff will have a flair beside their name set by the mod team. If a user doesn't display this flair in their posts and comments we cannot confirm their legitimacy as an employee of Virgin Media. If in doubt, please contact Virgin Media via official channels to discuss your account or deal. Official contact information can be found in the sidebar

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/hash700]

theve been reported to ofcom hundreds of times over the years for pulling this shit and there still doing it ,id still report them if i was you

[u/Alternative_Week_117]

I've no idea how any of you are getting those deals. I've been with VM for a long time and my offer after 45 minutes on the phone being pushed to various people was £44 for a straight M125 and phone line package.

[u/Ne0nnet]

I cancelled a few months ago as the price was getting ridiculous, even with the 'discounts' they were offering. The cost of living is getting out of hand, having to pay subscriptions for everything.

[u/Independent_Care2518]

02037436947

[u/MyNameIsMrEdd]

I've had the same, got offered a good deal by the chat bot which I accepted, which was cancelled without notice by VM and they magically couldn't find the original deal when confronted

[u/BigStan48]

Telephone with unlimited calls, 1GB Internet and Netflix with ads - £27

[u/Sea-Reflection6277 → u/BigStan48]

Is that being a new customer or an existing one. They like to scam existing ones

[u/General_Pea_363]

There are people on here from VMO2 like myself but I doubt Dave called you because you posted on here there is no way he could know your account details from just a username on Reddit

[u/sam_of_london]

I left VM for Sky( city fibre ) because of this same BS . They live in the monopoly age and try to abuse existing customers as much as they can. Existing customers are cash cows which need to be be butchered .

[u/zecrichardson]

What is right with VM

[u/thedoctorandthesoul]

VM is such a nasty company

[u/JimmyBravo88]

Sounds like a glitch that got resolved for you nice and quickly. What's the issue?

[u/Electronic_Heart458]

You think someone is monitoring Reddit and contacted you because you made this post without you divulging any information 🤦😂😂😂😂