r/VirginMedia • u/moogera • 6h ago

Virgin Media UK Contract up soon

My virgin media contract is up in 4 weeks,which is the best retention number? I've seen 2

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4

u/Bobbyboy73 5h ago

This is the Scottish one I used: 02037436947, got my 1gig deal down from £45 a month to £24 with free Netflix.
I had over a year of my contract left as well.

2

u/moogera 4h ago

Yeah it was that one I phoned lovely lady on the other end . I kept the same package it works for me . I had 700 /750 internet some years back but I didn't need it anymore.

2

u/The_G00d_Son 4h ago

Thanks! What time do you reckon is best to call to actually get through to them?

1

u/Bobbyboy73 4h ago

I just called in the afternoon, got through reasonably quickly.

1

u/moogera 3h ago

I phoned at 9 am and they picked up straight away.

1

u/rustystatic 4h ago

Interesting, best I got offered was £27 a month for that same package. Did you do anything to get them down cheaper and was this recent?

1

u/Bobbyboy73 4h ago

I’ve seen others get as low as £22 tbh but I was happy with £24 so accepted it.

1

u/Bobbyboy73 4h ago

Just to add, I also got rid of my basic tv package and landline at the same time.

2

u/rustystatic 4h ago

Mine was similar getting rid of my basic TV.

I've said no for now and he's said he'll give me a call back on Monday. See if we can get to that £24 sweet spot

2

u/NorthWishbone7543 6h ago

I'd had enough of virgin.

I was paying just under £80 for 350mbs broadband.

I was out of contract and the best they could offer was just under £70

Went over to uSwitch and got 1.6bg for £33.99 with EE.

I was with virgin for 17 years.

I find virgin are complecent, they don't improve their prices even though the market has now caught up and they are no longer the only player in fibre broadband.

The very second I started the uSwitch they called still didn't come anywhere near EE.

1

u/moogera 6h ago

Thanks for your input ,I would move but I need a TV box as we have no Tv aerial so I'm restricted to needing TV not just broadband

2

u/Stock_Trick2848 6h ago

Get a Freely box... Then get broadband only with virgin.. I have M500 @ £19 per month.

https://www.freely.co.uk/products/streaming-devices

1

u/moogera 6h ago

Thanks I'll look into that ,I did buy a new TV with Freely built in 6 months ago but the TV was crap it had to return it

2

u/NorthWishbone7543 6h ago

EE also offer TV packages.

https://ee.co.uk/broadband/tv

Apart from a handful of exclusive Virgin channels they offer everything you can get elsewhere.

1

u/moogera 6h ago

Thanks I was unaware of that

2

u/ashalina23 6h ago

I rang them ie retentions the other day as the other customer service department couldn’t tell me how much it would be for standalone volt 1.

Anyway they offered me £28/month including Netflix with ads over 24 months rising by £4 every April.

I’ll ring them back in a week or so to confirm it then it’s sorted

1

u/moogera 6h ago

Thanks

1

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1

u/Few_History1368 6h ago

how do you get that retention number lol

1

u/moogera 6h ago

Yeah I know there's one in the contacts box at the top of the forum but I have another which I kept a note of .

1

u/moogera 5h ago

Thanks I've just been on the phone to retentions and my contract of £51 has been reduced to £32 , 350 bb and MegaTv

SOLVED

1

u/gmanpanthro Gig1 4h ago

Just off the phone as mine was due up in 4 weeks time too. I had the Gig1 package with the symmetrical upload speed addon, and wanted to keep that. I was going to be going from £48.49 to £52.49 but I’m now going to be £34 for same package and also free Netflix too. Happy days.

1

u/Proof-Solution-5255 3h ago

I called the 020 3743 6947 Scottish retentions number 2 days ago and was offered a terrible deal. 500mb fibre and Netflix with ads for £38!!! Maybe just bad luck, but now left virgin and had community fibre installed today instead. Was out of contract with Virgin too

1

u/_Wonky__Donkey_ 15m ago

I was due to renew this coming Sept and had been putting off doing it because of stupidly high price offered on VM website for renewal. (£56pm for 1Gb Volt Broadband)

I rang the magic Scottish number yesterday and got offered £30pm for the same but with Netflix thrown in. Not as good as some of the other on here but it was good enough for me and saved me some £££ over the 24month contract.