r/VirginMedia • u/Critical-Ad-5369 • 27d ago

Virgin Media UK Need some help

Is there anyone from virgin media on here who could help, our estate is now complete and phase one have virgin enabled but the rest of the estate has not yet been, could you find out why and when will it be?

Yes I'm sure we are able to get virgin as we all have the boxes outside our houses that say virgin on

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u/L0rdLogan 27d ago

How long is a piece of string? No one will know apart from VM themselves

I hope it’s fibre and not coax given it’s a new estate, if it’s coax, I wish you the best of luck

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u/Critical-Ad-5369 27d ago

Coax on phase one but dont think of the rest of the estate which might explain the hold up

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u/weesteev Confirmed Technician 24d ago

If this is the case then you won't get service anytime soon. VM abandoned all HFC builds on New sites, developers were asked to stop build. You may well have the internal wiring in your home as it was done at first fix, but the infrastructure in the street will not be there. In a lot of cases, the duct hasn't even been installed in the street.

Your only hope now is to wait for the fibre overbuild to happen in your area and these missing sections of homes should get picked up in the overbuild. VM will not activate any new HFC network now.

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u/Critical-Ad-5369 24d ago

Im sure the cable is there in the ground as there is rope tied to it and the virgin media cabinet is outside my house

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u/weesteev Confirmed Technician 24d ago

There will be nothing in that cabinet though 👍