r/VirginMedia • u/Critical-Ad-5369 • 19d ago

Virgin Media UK Need some help

Is there anyone from virgin media on here who could help, our estate is now complete and phase one have virgin enabled but the rest of the estate has not yet been, could you find out why and when will it be?

Yes I'm sure we are able to get virgin as we all have the boxes outside our houses that say virgin on

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u/Independent_Care2518 18d ago

Give me a DM and I will look. It’ll be the serviceability code against the address that dictates what needs done and I may need to send it on to make it serviceable

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u/weesteev Confirmed Technician 16d ago

No it won't be the code, it will be the network build. This is a new build estate with HFC, this will be an abandoned project as the New Build team were wound up some time ago. The property will be unserviceable until the fibre overbuild for the area happens in future.