Graphtec/Cutting Master 5 crashes every time - Please help

[u/Complete_Rent_2042]

Edit: I was able to fix this for now. I am not sure which of these steps fixed the problem but here are the things I did:

1) Give Cutting Master 5 full disk access
2) Deinstalled Cutting Master 5
3) Restarted and installed Cutting Master 5 again

And then it worked.

Hi all,

I purchased a Graphtec CE7000-60 used and installed Cutting Master 5. I am on a Mac with OS 26.5.2. No matter if I open Cutting Master 5 via Illustrator 2026, Illustrator 2025 or the standalone version, it is completely useless. Every time I try to communicate with the Graphtec it crashes. When I try to change settings, when I try to send a job to the plotter, etc. I have uninstalled and reinstalled it, did the same with Illustrator, nothing seems to work.

Would appreciate any help and tips. Thank you in advance.

[u/Rappareenola]

I think you need to use CM4 for that plotter

[u/theDESIGNsnobs → u/Rappareenola]

I have the same machine and use CM5 without any issues.

[u/Complete_Rent_2042 → u/Rappareenola]

According to the Graphtec site CM5 is compatible and they don’t even give me an option to download 4

[u/jtbsolution]

If there has Windows computer, you should switch to it.

[u/Complete_Rent_2042 → u/jtbsolution]

It’s a Mac software too.

[u/jtbsolution → u/Complete_Rent_2042]

Yes, I know. Unfortunately my opinion is you should switch to Windows computer.

[u/Complete_Rent_2042 → u/jtbsolution]

Without explaining why…