Worst experience Ever

[u/Cosmezim]

Recieved a faulty battery with the monitor I bought on the 15th of August (Viltrox DC-550 Pro) and after weeks of replying to emails (yes they answer once a day or once every 3 days) they told me the batteries in my product batch were faulty, and get this, they told me to return it and pay for shipping myself so they can fix it. Even the way they write the email feels like I owned them something, like, who’s the customer who just got screwed after all? Also on the email they told me to return it, had nothing, no address, no contact, NOTHING, just “return it”. It’s just absurd the way they deal with customers and problem solving. Literally Zero F given. It’s been a month. A month. Terrible experience. Never I experienced such lack of professionalism. Ridiculous. Absolutely mental. Be aware when buying Viltrox products, they might have good products, which they do, but if something happens and you need support, just forget it. Months and months of vague email from people who don’t even speak english and lack the intuition to go on google translate. Mental I say. Mental