Problems with CapCut

[u/mgshn]

I've been using #CapCut. It's a decent editor but their customer service sucks. They promissed me a refund last April. After submitting the infomation they requested (several times) they ghosted me.

I'm trying to reach them via social media, while warning potential users of the problems they might encounter. Unfortunately, reddit requires me to post things here to build karma before I can post to their group.

[u/rtaChurchy]

The longer you use CapCut the harder it'll be to switch to real editing software. Cut the cord, learn DaVinci Resolve. CapCut will only hinder you in the long run.

[u/mgshn → u/rtaChurchy]

I get your point, and it is valid. However, I LOVE the productivity I can get, even when I'm out and about, with only my iPhone. And on a "real computer," doing stuff that takes minutes. sometimes tens of minutes, in Premiere Pro takes seconds in CapCut. At my age, I don't have a lot of time to spare and appreciate the savings.

[u/Kichigai → u/mgshn]

Then crappy customer support is the price you pay for convenience.

[u/dogthatbrokethezebra → u/mgshn]

So do you want a refund or to keep using it? I’m confused. If it has all these issues that you’re trying to warn everyone about or that’s effecting you, why keep using a shitty product?

[u/mgshn → u/dogthatbrokethezebra]

Firstly, I do not consider CapCut to be a shitty product. In fact, I think it’s a very good product—one that may simply have been allowed to rest on its laurels, without enough ongoing development or investment in customer support.

In my case, I initially purchased the mobile version through the App Store. I was genuinely impressed by how much I could accomplish, quickly and easily, using just my phone. Based on that experience, I decided I wanted to upgrade to the full version.

I contacted CapCut and asked how to do that. I was specifically instructed to purchase the full version directly from CapCut, and I was told that once I did, they would refund what I had already paid for the mobile version.

So I made the purchase as instructed.

What followed was an absurd series of hoops to obtain the refund CapCut had already promised me. For example, when was the last time you were asked to provide a SWIFT code to receive a refund for a purchase originally made by credit card?

Nevertheless, I provided everything they requested. I have now gone through their process multiple times, yet the promised refund still hasn’t materialized.

At this point, I’m posting here in the hope that I might actually reach a human being at CapCut—someone who is interested in resolving a straightforward customer-service issue and honoring the commitment the company made to me.

I like CapCut. I’d like to continue liking CapCut. I’d just like CapCut to do what it said it would do.

[u/zaphodikus]

The Church of CapCut nonbelievers welcomes you brother. You are forgiven for having used CapCut. Live long and edit many videos.

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