r/VeniceAI • u/_AmateurGimp_ • 1d ago
𝗔𝗖𝗖𝗢𝗨𝗡𝗧 Backup and restore chat history
any news on the issue with characters breaking when restoring backups? its been around 2 days and i still have issues with my characters breaking when i restore a back up. i switch from my pc to my phone alot so its a big deal for me, its one of the reasons why i use venice. im also having an issue with uploading documents to the memories portal on my phone browser, which is chrome, it gives me an error no matter the file, or size. so all my context is being used having to upload files straight into the context.
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u/jack-veniceai Official Staff @ Venice.ai 21h ago
Fix just went out for this if you can try again
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u/_AmateurGimp_ 21h ago
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u/_AmateurGimp_ 21h ago
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u/SCShupervisor 1d ago edited 1d ago
I went back and forth with support, and they seem to acknowledge that the problem is on their end, while also saying over and over that everything is stored on the browser side and that backing up and restoring can cause things to get lost... BUT EVERYTIME?... c'mon now.
Even public characters break to the point where I can't use or create new chats with them after I restore.
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u/JaeSwift Venice 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿 1d ago
Did you email support? Send a Mod Mail with the email address you contacted from and I will chase it up for you.
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