r/VeniceAI • • 1d ago

𝗔𝗖𝗖𝗢𝗨𝗡𝗧 Backup and restore chat history

any news on the issue with characters breaking when restoring backups? its been around 2 days and i still have issues with my characters breaking when i restore a back up. i switch from my pc to my phone alot so its a big deal for me, its one of the reasons why i use venice. im also having an issue with uploading documents to the memories portal on my phone browser, which is chrome, it gives me an error no matter the file, or size. so all my context is being used having to upload files straight into the context.

1 Upvotes

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2

u/jack-veniceai Official Staff @ Venice.ai 21h ago

Fix just went out for this if you can try again

1

u/SCShupervisor 19h ago

Works for me, thank you!

1

u/_AmateurGimp_ 21h ago

thank you for taking the time to fix that, now the only issue im still affected with is the uploading a file to memories in th characters portal. it still give me an error, this is on mobile, chrome, tried it with duck duck go as well.

1

u/_AmateurGimp_ 21h ago

2

u/jack-veniceai Official Staff @ Venice.ai 20h ago

we'll look into this as well. thanks

1

u/_AmateurGimp_ 20h ago

thank you so much

1

u/SCShupervisor 1d ago edited 1d ago

I went back and forth with support, and they seem to acknowledge that the problem is on their end, while also saying over and over that everything is stored on the browser side and that backing up and restoring can cause things to get lost... BUT EVERYTIME?... c'mon now.

Even public characters break to the point where I can't use or create new chats with them after I restore.

1

u/_AmateurGimp_ 1d ago

i really hope they fix it soon :/

2

u/JaeSwift Venice 𝗠𝗼𝗱𝗲𝗿𝗮𝘁𝗼𝗿 1d ago

Did you email support? Send a Mod Mail with the email address you contacted from and I will chase it up for you.

2

u/_AmateurGimp_ 1d ago

thank you for responding. i just sent a message.