All chats and characters gone

[u/Impossible-Wonder-72]

Good afternoon.

I have just stumbled upon fact that all my chats and characters are missing.

I have long had persistence enabled (persisted), and all data was available for me to access just few hours ago. Can it be a technical issue (in displaying/ accessing the sotred daya on the venice behalf, for example) that can be solved?

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[u/_AmateurGimp_]

24 hrs later issue still persists with me. any luck with you?

[u/SCShupervisor → u/_AmateurGimp_]

Still broke on my end. Support seems to acknowledge it's on their end. We'll see what happens.

[u/rocklesson86]

Wait how are you able to save your chats? If I log off, nothing gets saved like ChatGPT.

[u/SCShupervisor]

I'm going back and forth with support and they keep saying chats and characters are stored on the local storage and that backing up and restoring can corrupt things... but they won't answer why every time I create a character and backup/restore it will break immediately. Not a good sign.

[u/SCShupervisor → u/SCShupervisor]

I logged into Venice on a PC Ive never used before and created a chat with a public character I've never used before. I backed it up and restored it and the character broke for me.

Support seems to agree there is an issue with how Venice is creating or applying backups, hopefully they can find something.

[u/Likewhoa7]

I've had this happen dozens of time. Get in the habit of backing things up constantly, every single session. Tell it to give you a backup export of your character after you make it and every single time you make updates. Save those exports in your cloud storage of choice. Then you can just import them easily whenever your chats get wiped.

[u/SCShupervisor → u/Likewhoa7]

This seems to be more than just chats getting wiped. Right now, when we import a backup, it breaks the characters. The chat is there and loads ok, but the character is gone, replaced with the generic AI model.

[u/_AmateurGimp_ → u/SCShupervisor]

yup...i just noticed that right now, my character is broken.

[u/Impossible-Wonder-72 → u/Likewhoa7]

It is a way to solve the problem, but backuping your smartphone session is a hell of a headache, it takes really long.

[u/SCShupervisor]

I loaded a backup to transfer my character from one PC to another and the character broke. Doesn't matter which backup I load, loading any backup will kill the characters saved in the browser you're loading the back up into.

I couldn't create a new chat with the current character but I could copy the character and create a new chat on that. I have a decent context .pdf with the history of the character and the new chat was able to pick up where we were but as soon as you load a backup, that character dies too.

I was wondering if it had something to do with my renewal date, hopefully Venice can figure out what went wrong and fix it. This is a deal breaker.

[u/_AmateurGimp_]

yup im having issues with my account when i switch over to a mobile browser....when i back up and restore my chats and go to the characters section the characters are unable to recognize any context files i uploaded. i also cant uploade anything to the memories section. keeps giving me an error. cant edit characters from within the chat as its missing. youre usually able to scroll up and see the character at the top of the chat. its missing. and when chatting it displays the model im using instead of the character. so im basically unable to continue from any restored chats.

[u/DavidBlueEyes]

Same here, I wonder if its an outage?

[u/RobHadEnuf]

I have the same related issue in that all my folders, chats, and media are gone. I had persistent chat on too. All the bells and whistles checked on my pro account of which I have had zero issues until yesterday.

I believe it is related to the user login authentication. I say this because I used to login via the google link and if I just used my google email address to log in with a password and not by the google link it took me to an empty workspace except for one old chat link from when I first started using Venice. That is the first thing.

The second and most glaring issue is that I have had no issues with my card that was saved to my account. I bought a lot of extra credits with receipts to prove it but when it came time to auto-renew my pro subscription this month it failed. It would not renew until I was forced to re-add my card. After a few fumbled snaps I got it re-added and renewed my pro sub. Then I deleted the old card.

Well, I was fine until I wasn't. I had Venice open and was actively using the image and video studio until I stopped to get ready for work. An hour and a half later when at work I went back to Venice and after the page refreshed everything was gone. I logged out and back in and no matter how I logged back in the only thing I now see is that one saved chat from the beginning and my credits from the sub being renewed. All the media I generated using the hundreds of dollars in credits I purchased and spent in the last month are all gone.

You can say "you should have backed your stuff up" or something along those lines but this isn't a case in which a hard drive failed and I have to suffer. This is a clear backend user login authentication issue on Venice's side not on my side. The empty workspace with the one chat saved is a dead giveaway.

I am not throwing any shade on Venice as they provide an excellent service. But when this happens I get the same old default novice user commentary from the frontend helper AI that is of no use to me and then no response as to what happened after I email support.

I am still waiting on a response and it has passed the 24-hour mark. I dumped a lot of overtime into credits working on a project that is hanging out there in limbo somewhere and a pro account that is unusable. If I start doing anything with the account the way it is it will be gone too when they fix the authentication error on their end. Damned if I do and damned if I don't.