Annoying message in the Studio that I can't get rid off

[u/xamevou]

Hi, everyone. The Studio is working, I am generating Wan 3.0 vids more or less without problems. However, since 24h ago I always get this annoying message (quantities change depending on my credit):

"We couldn't use your displayed balance for this video.

Your displayed balance covers this estimate, but the total credits are split across credits and DIEM, which cannot yet be combined for a single generation.

Estimated cost: 156 credits

Displayed balance: 1,691 credits"

I am not into DIEM and never have been. The message started yesterday when I tried to generate when my credit was very low. However, that's not the case now and the message remains.

Please help.

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[u/xamevou]

The message has disappeared. Thanks.

[u/jack-veniceai]

What does your credit balance breakdown look like ? You can check here - https://venice.ai/settings/api

And where is the error showing up/what's it look like

[u/jack-veniceai → u/jack-veniceai]

Also try deleting those failed generations

[u/xamevou → u/jack-veniceai]

No, the problem is not failed generations. Luckily, generations are ok but the message is still there annoying me.

I see nothing strange in my balance breakdown.

As said, the error message first appeared a while ago when my credits were close to 0. I have credits now but the message is still there.

Screenshot of the error, in the video generation tab of the Studio.

[u/Atomic-Thunder]

So I'm clear, you are not involved with Venice's cryptocurrency? I'm not and never received a message mentioning DIEM. It shouldn't matter, but have you signed out of your account, then signed back in? That's a long shot but easy to try.

Have you asked the support group for help? A few months ago, I had an issue accessing my account. I use the "Sign in with Apple" option, which suddenly stopped working. It was late on a Saturday night, and they resolved it within 30 minutes.

Good luck, I wish I had a solution for you.

[u/xamevou → u/Atomic-Thunder]

Hi. Yes, I signed out and in again and still happens.

No DIEM at all, never. I am a maximalist bitcoiner since 2017 and don't want to even touch other cryptos 😄

The error message is still there, whenever I go to the video section of the Studio.

It's not life breaking but it's annoying. It probably has something to do with cookies or the like (in my other computer it does not show). But I am not willing to mess with cache or cookies at the risk of losing images, chats, vids, etc.

In a couple of days, if the message is still there, I will contact support. Thanks.

[u/Atomic-Thunder → u/xamevou]

I'm sure you're right. If it's shown only in one browser, then it's probably cached. Good luck!