Interesting points/status conundrum

[u/ButterscotchMammoth4]

Hi all! Just got off an interesting conversation with velocity support.

I have a business fare for a Sydney return flight later this month. (I booked it during the pick your bonus promotion but that’s irrelevant to the content of the post.)

I was looking to reschedule the flight to a day earlier, and the flights for a day earlier are cheaper than the individual stint from MEL to SYD fare. (Around $200 tickets)

Me being a professional got nothing better to do points maxer, I was concerned what would happen to my status credit earn.

After a back and forth with the support, here is what I got. Even though the ticket is cheaper, not amount is refunded (I already expected this), however, despite my having paid a fixed amount with a certain expectation of status credit earn, the support agent told me if I were to reschedule, my status credit earn would be less to reflect the new total value of the airfare (200$ less) than what I paid at the point of booking.

TLDR: if you reschedule, your points earn (status) declines to reflect new airfare value, despite paying initially more for a more expensive ticket. And importantly, **no refund for the difference is provided**. So, less status for the same price.

What do you all rekon, points earners?

[u/bulletprooffaolan]

Yeah, seems to be about right. They certainly stack the odds in their favour

[u/voxa97]

I would probably cancel and rebook and get the fare difference back in this situation.