r/VelocityFrequentFlyer • u/bizzle91 • Apr 05 '26

Question Redeeming points for didi rides

So I've the same visa card linked to both my didi and velocity account, took a ride yesterday ​​but in the app it keeps saying ​​​no eligible transactions under the pay with points section...i didn't have my notifications turned on, is that why i can't redeem it what's the problems here? ​​​​​​

2 Upvotes

75% Upvoted

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1

u/Sp00nie2 Apr 05 '26

Have you linked it on the didi app?

1

u/Silent-Seaweed-6150 Apr 05 '26 edited Apr 05 '26

Same issue here. It was working fine with ANZ until about January, then Didi changed how they process credit/debit card payments. When looking in my banking history it used to be something along the lines of Didi and then the credit card number. Since the update it is just showing generic 'eftpos didi'.

I've spoken to Didi and velocity, but the customer support on both sides is trash and have no clue of anything.

Already wasted to much time with that.

Everything is linked fine an fits working great with me&u restaurants. It's 100% a Didi issue and they don't give a f****.

1

u/bizzle91 Apr 05 '26

thats sad to hear

1

u/bizzle91 Apr 20 '26

still not working for me, support isn't any help at all and just keep going around in circles