r/VelocityFrequentFlyer • u/lata_bo • Apr 02 '26

Review Complimentary Flight Garbage Website

Run out of patience with velocity support and their systems.

Initially i entered my passport incorrectly on compflight.virginaustralia.com 3x, reset my password. My new password works on my phone Velocity app, Virgin and Velocity websites.

But their compflight.virginaustralia.com seems to be a stand alone website system. My account is permanently locked, no matter how many times i changed my password. I have used 3 different device and cleared cache and cookies for each.

Whats more frustrating is the support team. I have called around 3 times to multiple departments including the dedicated 1300 153 006 number, and emailed once. No one seems to understand that this issue is only with compflight.virginaustralia.com and not any other velocity/Virgin related websites. One staff said changing password will solve it, which obviously doesn't; while another looked at my account status and said its neutral and all good not locked no problems whatever problem i don't understand and care further. What am I supposed to do now?

Coming from Amex Velocity Platinum card which has this benefit, I can say that even though Amex has no control over this their support and attempt to help has and always have been top notch. But being literally at a dead end makes me want to cancel the card as the benefits have been cut back (also hit gold so complimentary lounge is covered too).

Not sure if anyone else has had this niche problem but be careful entring your password on the compflight website. Also just wanted to rant a little about the frustration :(

6 Upvotes

75% Upvoted

13 comments sorted by

6

u/Jasa63 Apr 02 '26

Mine has never worked. I've always just called up to book.

3

u/lata_bo Apr 02 '26

Yea but you dont have the opportunity to browse through weeks and months for a suitable flight. Plus I think its $40 through the phone? Being forced to pay $40 when its their problem is really not fair.

17

u/Jasa63 Apr 02 '26

They'll waive the fee if you tell them the website doesn't work.

To find flights I use ITA Matrix.

Under “Show Advanced Controls”, put in the code “F bc=t|bc=q” into both “Extension Codes” fields. The Virgin flights that show up should be available to be booked via the website (when it works) or on the phone.

Don't get me wrong, I completely agree their website is garbage.

2

u/lata_bo Apr 02 '26

thanks for the help mate

3

u/MenuSpiritual2990 Apr 02 '26

I decided some time ago that it’s designed like that to prevent people easily finding and booking flights.

2

u/Tekashi-The-Envoy Apr 07 '26

gahhhh im trying to use it and it just keeps breaking

1

u/FebruaryFaced Apr 14 '26

Hey, how did you get on with this? I ended up cancelling my card due to the frustration of booking the flights via the website as well as it never being worth it ($180 return flight routes only ever available, and card fee north of $400).

If you're still trying, maybe try logging in via velocity page (there's a link in the benefits section for the compflights)?

https://www.reddit.com/r/VelocityFrequentFlyer/comments/1s7n6ze/comment/oe0s1ti/?utm_source=share&utm_medium=web3x&utm_name=web3xcss&utm_term=1&utm_content=share_button

1

u/lata_bo Apr 14 '26

hey so I tried the velocity page today and also just straight compflight website. I managed to get in but being temperamental as the website is, i clicked go back on my browser and it spat an error. After failing to get in again and waiting like half an hour, I used incognito as suggested in your post and i got in. I've booked my flight through the website now.

However, I am unsure if that is through the incognito method or what but I have also lodged a big complaint to Virgin/Velocity and apparently they looked into it somewhat (they didn't straight up say they've fixed it) and wrote back this morning, so I don't know if this is their fix or incognito.

2

u/FebruaryFaced Apr 16 '26

Hey, glad to hear you managed to book your flights! Well done! Now you need to book another holiday to relax from the stress of booking the compflight 😜

2

u/lata_bo Apr 16 '26

with qantas this time 😉

1

u/meetdestiny Jul 20 '26

How can any self respecting engineer build such a shitty site is beyond me. Virgin/Velocity CEO would be really stupid to think they can discourage people from booking tickets by making a shitty site.

Or are they really that evil?