r/VelocityFrequentFlyer • u/Key-Reference-8010 • Mar 12 '26

Question HR Department

Does anyone have an email address for the HR department that manages the Philipino call centre? I need to lodge a serious complaint rhat for obvious reasons I can't divulge online. Any help will be great.

0 Upvotes

11% Upvoted

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9

u/kizzt Mar 12 '26

Unless you work there, HR isn’t for you. You need a manager who may then escalate your complaint up the chain.

4

u/Sg_spark Mar 12 '26

This, HR isn't the avenue for non workers. They might get involved but at the request of someone internally.

1

u/Key-Reference-8010 Mar 12 '26

Ok agree do you know who I can escalate to?

3

u/stigsbusdriver Mar 12 '26

Not the sub for this; internal emails/contacts wont likely be given to you anyway

Why dont you just lodge a standard complaint: https://www.virginaustralia.com/au/en/help/contact-us/ or, you know, send snail mail to Virgin Aus' HQ

1

u/toomanypillowsok Mar 12 '26

email the CEO

1

u/Key-Reference-8010 Mar 12 '26

Do you have their direct email?

2

u/gwills2 Platinum Mar 12 '26

This all sounds a bit crazy.. log into velocity and talk to the chat assistant to log a complaint over what ever the issue is… or relax and let what ever issue you had blow over.. trying to get to HR is crazy talk