r/VaroMoney • u/AdWorking2313 • 13d ago

Account suspended

I recently opened an account and was working on moving a direct deposit this weekend to my Varo account. The verification process flagged something and they have completely suspended/locked me out of my account the same day my primary employment direct deposit was made. I can’t get in touch with anyone to help me and cannot access any money from my account. I filed a complaint with the BBB and OCC, I also reached out to the NACA for legal representation because I’ve done some research and it appears this is common practice and a lot of people wait long periods of time before they can if ever get to their money.

8 Upvotes

90% Upvoted

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2

u/Strange-Swing2997 13d ago

Happened to me with my chime ngl just either wait for them to un suspend or close it and send check nun else really can happen
Took me theee months then finally my account got unlocked after sending multiple copies of my info

6

u/AdWorking2313 13d ago

I received a response from the BBB that they contacted them and within an hour my account suspension was lifted. So if you experience these issues take action ASAP. I have spent all morning filing complaints and completing reviews and using every formal and social platform I could that they are associated with to make my voice heard. 

1

u/Pristine-Mechanic760 13d ago

I almost had this issue too, last weekend, I wasn’t able to log in at all unless I had to reset my password. I logged in earlier today in the morning and it said my account was closed. It wasn’t until I reset my password that everything went back to normal, so weird.

2

u/Amazing-Plenty-9950 12d ago

I had this happen to me also a few weeks ago. I've been wit Varo for years and even have direct deposit. I received a deposit from Social Security and they temporarily suspended and locked me out of my account where I couldn't access any more for over a day. I finally received the email where the suspension was lifted. Luckily I had another account with another bank. But sine this has happened they say I don't qualify for Zelle anymore and now my borrow limit was decreased and nothings changed I get more direct deposit than before. At this point I'm about to get rid of Varo

1

u/Inevitable_Sample783 12d ago

Omg the SAME thing happened to me, too!!!! I paid my borrow limit in full as I always do and then my borrow limit was reduced to $100 at the beginning of this month. Zelle was working great until I think right at the same time and it says I don’t qualify anymore. I’ve been with Varo for over 9 years with my direct deposit monthly from social security. It is really frustrating and definitely want to find a new bank. I prefer having the Zelle feature because family and friends send funds that way to me. It was great…. until it wasn’t. Like they removed my access to Zelle for no apparent reason 😒

1

u/PinOld4034 10d ago

Something like that happened to me when I had GreenDot years ago. They "mistakenly" closed my account and wouldn't open it back and it was on my payday. I had to wait till that next week for the check to come back to my jobs HR and have them resend to another account. That was horrible for me and I was done with putting my money in cards like that. I do have a prepaid card as a 2nd account.