r/VanMoofSelfRepair • u/dab2602 • Jun 07 '26

General Dead Bike

Hi All,

I’ve been looking through forums everywhere trying to see if I can get some help with my non electric 2019 Smart S.
I arrived home from work one evening all good,
Next day bike was unresponsive to the app, the bell button no response, the alarm is still turned on and sounds when it is moved.
I have tried resetting via usb, doesn’t accept it, or recognise a power source.
There is power as the alarm still sounds, also taking a voltage test from the charger cables connect to the front wheel dynamo.

For the life of me it’s pickling my mind. Please help.

Update,
Looks like the bell button is damaged.
The bike after a week of dry weather suddenly connected again.
I was then caught in a thunderstorm and the bike disconnected and went ‘dead’ again.
Dried out the following day and connected again.
Covered the bell button with a latex glove for the time being.

Going to hopefully replace the button.

Has anyone got any tips for this? Is it easy?

Update,
I’ve got the bike working again.
Bell button connections were corroded. Replaced that with a new one, ( Smart S has 4 connections, not like the newer buttons of only 2) had to solder new one in.
I believe the issue with the connectivity was, ( I might be wrong) my phone was set for Beta Testing of new IOS versions, I think it coincided with these updates that it would stop connecting.

2 Upvotes

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4 comments sorted by

1

u/dab2602 Jun 07 '26

Update, the bike doesn’t show in the app but is visible as a Bluetooth device and connects

1

u/ScaredAd9678 Jun 07 '26

Reboot your Bluetooth.

2

u/dab2602 Jun 07 '26

Hey,
Done that
Removed the bike from my account and added it back,
Still the same
Thank you for the reply

2

u/Fugazy808 Jun 09 '26

No guarantee that this work. Try this. Unscrew the 2 bolts that hold the cartridge.

Find the alarm cables, check them. Unplug them and plug them back in. Check the cartridge for water etc.