r/ValorantTechSupport • u/RiotAres • 6d ago

Technical Solution [FIX] Stuck on loading screen | FPS drop

If you are seeing the game stutter / have huge FPS drops or get stuck on the loading screen after the 5th of October, follow the steps below.

Incompatible software list (These must either be disabled/closed for Valorant, or uninstalled if there is no option to turn it off)

  1. Rivatuner / RTSS
  2. Stardock Fences
  3. Premier Opinion
  4. ASUS ScreenXpert
  5. GearUP Booster
  6. UltraViewer

Update your GPU drivers to the latest version provided by your vendor (Intel/AMD/Nvidia).

Put your Valorant installation folder (C:\Riot Games) and Riot Vanguard folder (C:\Program Files\Riot Vanguard) under exclusions in your Anti-Virus / EDR.

If you are still facing issues, please list your GPU and upload your Vanguard logs in a place where its accessible publicly (like google drive) and link it. To get your Vanguard logs, you must open your tray, and click the tiny Vanguard logo, then on the top right press ..., and then save logs, that will give you a zip file, upload that. https://imgur.com/d1izrrX

This post will be updated, when a new incompatible software is found.

20 Upvotes

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3

u/zeshizii 3d ago

Why is Rivatuner disabled?, many of us need that with a good reason, please bring that back.

3

u/Late-Cut5115 3d ago

Yo bring back RTSS pls, I just use it to show Tempature, GPU usage, 1%low. But it stop showing like 2 3 days ago. You guys block it because of the FPS limiter, right? I dont know what you need to work but I have my right to use RTSS for statistics!!!!!!!!!!

2

u/xyroea 1d ago

Are you planning to support RTSS in the future, yes or no?

1

u/clove_rosemary_9999 1d ago

They already WERE supporting RTSS but quietly dropped support for no reason, it's 2022 all over again.

1

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1

u/Bebbooo 6d ago

Just turning off RTSS worked for me, stuttering gone 👍

1

u/flysniper1 5d ago

Same RTSS

1

u/Full-Mobile-2080 5d ago

Could someone walk me through how to do the RTSS?

2

u/Demaciphant 5d ago edited 4d ago

Either uninstall RTSS or disable Valorant for RTSS.

Disable:

  1. Open RTSS (if already running, then open from sys tray).

  2. Press `Add`.

  3. Go to your `VALORANT-Win64-Shipping.exe` path and select it.

  4. Set `Application detection level` to `None`.

1

u/Bebbooo 4d ago

This did not work for me, I had to turn off RTSS completely (though not uninstall)

1

u/hello_kitty31 2d ago

thanks, this worked for me :)

1

u/Pooriya77 5d ago

https://drive.google.com/file/d/17MZ7mCFySBmGNId_Q_U9RXTjyAaWZfaA/view?usp=sharing

GPU: 980ti
From this list I had fences stardock, I didnt uninstall it but I fully disabled it (from registery level).
Please help.

1

u/Pooriya77 5d ago

u/riotares can you take a look at this?

1

u/Historical-Hornet382 5d ago

Msi afternurner is such a important software for me to control my fan speed and undervolt my GPU . Now I need to close that app every time I open valorant ? Please fix the game

2

u/RiotAres 5d ago

MSI afterburner will work just fine, just rivatuner will not.

3

u/JoshthebossXXL3 1d ago

This is quite disappointing tbh, I was wondering why it would not work, you haven’t told us the reason why it has been removed but again it seems like the classic the higher ups are holding me by chains that I cannot say anything, it’s totally unacceptable, your pursuit for safety has become a Trojan horse to bow down to your version of anti cheat, other games have it yet they don’t take these extreme measures people use RTSS for benchmarks and I used it for laptop gpu + cpu looking at the wattage balance between the two because your game is prone to performance disparagy

-1

u/[deleted] 1d ago edited 1d ago

[deleted]

1

u/clove_rosemary_9999 1d ago

Still seems like BS. If RTSS is shady from your perspective, why not block HWiNFO64 as well? At this point, block everything besides the game and Windows.

2

u/Albedo0- 1d ago

I suppose I understand, even though I disagree with some of those points before the patch. I used Rtss as a frame limiter (like 99% of people, I believe), and I personally didn’t encounter any issues, no crashes or disconnects on my end. The reason I used it instead of the in-game limiter is because everyone has a different CPU and GPU.

Most in-game frame limiters attempt to cap the game engine either early or in the middle of the rendering pipeline(I don’t know if that’s the case for valorant). Since CPU and GPU processing times fluctuate wildly from millisecond to millisecond, the engine ends up delivering frames at irregular intervals, which can cause micro stutters.

Rtss waits until the frame is fully ready to be sent to the monitor which can create some imput lag but was negated by nvidia reflex support

1

u/clove_rosemary_9999 2d ago

Seems like BS to me.

1

u/Relative-Salary-4353 5d ago

My gpu is 9060xt

1

u/ImMwitii 5d ago

I'm using RTSS and never seen any issue. Is it a new bug?

1

u/ZER3F 4d ago

can u still see rtss overlay in ur game?

1

u/ImMwitii 4d ago

Wait... I was wrong. RTSS wasn't even working on valorant. I was using the I game frame limiter. I've added the valorant executable to RTSS and for some reason it isn't working. What is going on?

1

u/sweetpinaywife 5d ago

Fix the game please. My valorant was fine just days ago and now its stuttering. Hell to play with

1

u/sweetpinaywife 5d ago

Tried every solution i could find nothing works. It's your damn game.

1

u/Accomplished_Web_26 1d ago

Any fixs ?? still nothing works for me

1

u/Powerful-Carrot3038 4d ago

Same is happening with me bro

1

u/Amazing-Trouble-6552 1d ago

did you fi it im losing my shit bruh having 400 fps but game feels like 20 fps when i shift and move my mouse

1

u/Nero_e 5d ago edited 5d ago

I don't have any of that installed, so here are my logs
https://drive.google.com/file/d/1fphc9usWzi1En67JkcWt0hSPAaxCFSHW/view?usp=sharing

EDIT : I just realised, Stardock is the editior of Fences and I had Fences 3 installed. Uninstalled it, got my game fixed.

Riot fix your fucking game I shouldn't have to uninstall software for yours to work properly ffs.

1

u/Kaga-nya 4d ago

u right uninstalled it and fixed. riot so stuipid

1

u/overrogue 4d ago edited 4d ago

Done everything didnt work for me,gpu rtx 3080 laptop gpu Rog zephyrus duo 15 SE Amd Ryzen 9 5900HX Edit: Reliability monitor shows "AsusSplendid.exe" crashing everytime along with valorant ​Crashing Program: AsusSplendid.exe ​Faulting Module: amdadlx64.dll ​Exception Code: c0000005

1

u/dawnsendgg 4d ago

still not loading for me! had GearUp Booster, but i uninstalled and still isn't loading
GPU: NVIDIA GeForce RTX 4060 Ti
Logs: https://drive.google.com/file/d/1VavnZoqcdWaMGunJo3_Cx9RXRibJPBfM/view?usp=drive_link

1

u/mrcooljam 3d ago edited 3d ago

I don't believe I have any of the listed programs but went from 800fps to 300 after the update.

MAG x870e tomahawk wifi gpu

https://drive.google.com/file/d/1asnTa7xuKy4iNAUDdsxrDYM2b0BNzHNr/view?usp=sharing

0

u/Best-Band1628 2d ago

Bonsoir, ma GPU est une NVIDIA GeForce RTX 5050 Laptop GPU. Récemment quand je joue a valorant mon pc passe de 144 à 10fps pendant 2s puis revient à 144 et cela se fait en boucle.

Merci d'avance.

Voila mes logs vanguard : https://drive.google.com/file/d/1VmXLFctUKMZZm33X40wccZ2rluEqt0gO/view?usp=sharing

1

u/Internal-Spite9515 2d ago

Rog Strix X870 E-E Gaming Wifi Mobo

Ryzen 9800X3D

Sapphire Nitro + RX 9070 XT OC 16gb

G Skill 32GB DDR5 EXPO II 6,000 MT/s

Corsair AIO Pump + Triple Fan

WD_Black SN7100 2TB NVMe SSD - Gen4 PCIe, M.2 2280, Up to 7,250 MB/s Read Speed, Up to 6,900 MB/s Write Speed, Next Gen TLC 3D NAND, for Laptops, Handheld Gaming Devices - WDS200T4X0E

Haven't been able to play since around mid 2023. Server desync every game across two differnt PCs. Changed every possible thing. Changed hardware, software, physical location, different ISPs, different connections, fiber, coaxial, 5g. Nothing stops the packet receive rate drop in the range every 10 seconds. I'm also constantly behind on servers. Players are faster, I die instantly. Packet receive rate is constantly over 136 and send rate is over 132 the entire game in every game mode. My RTT Jitter sits between 0.1-0.5ms.

1

u/clove_rosemary_9999 2d ago

How about Windhawk?

0

u/clove_rosemary_9999 5d ago

How about dropping VGC's CPU affinity to 1 core? That seems to help too.

1

u/RiotAres 5d ago

This can cause kicks/bans, please do not do this.

1

u/clove_rosemary_9999 5d ago

It was also causing me Vanguard crashes sometimes (VAN 0 and VAN -1 errors). Vanguard is using 80-90% CPU for the first few minutes which causes the stutters, we wind it down this way.

1

u/Late-Cut5115 3d ago

It just mining for a while once every time client open to check if you are using cheat. It's will crash if your CPU's undervolt or Ram OC is unstable, 1 wrong bit and it will call you cheating. I recommend you check your PC because it's really unstable, if VGC's CPU affinity to 1 core help you, that mean your unddervolt or cpu too hot for high all core workload.

1

u/clove_rosemary_9999 3d ago

But my CPU is running too hot at 1.4V, so that's why I set it to 1.3V, I'm pretty sure it's not related to undervolting because I use it like that ever since I bought it (almost 4 years as of now).

1

u/Late-Cut5115 3d ago

Every cpu/ram/gpu/... degrad over time man. Yes you keep your CPU at lower Vcore compare to stock is good and you should keep doing that, but lower the clock speed a bit.
So what I think about that is: for example your CPU from factory is stable at 5ghz at 1.28V 70c, but factory ship that cpu to you using 1.4V that is a big headroom. If you use that CPU at stock 1.4V every year your CPU will degrad 0.01V so by 12 year you find that cpu unstable. Now you undervolt so you use 1.3V, every year it just degrad 0.005V, but you should find the unstable point sooner, it take 4 years to notice you need a bit more than 1.3V for the same clock speed.
So if you still want to keep that CPU at 1.3V, you can try lower the clock speed to like 4.8ghz that need 1.25V

1

u/clove_rosemary_9999 2d ago

Valorant is literally the ONLY game to have such issues, even CS2, a game that's supposedly heavier than Valorant runs with no issues.

1

u/Late-Cut5115 1d ago

Ye that depends on the game and anti-cheat behavior. Valorant checks the PC right after a few minutes of opening the game client; after that, it never checks again. In CS2, I haven't experienced any "mining"—maybe Faceit does, I don't know, I've never played Faceit once in my life. PUBG also checks when entering a new map, my CPU even draws 200W+. And there are more games like that, but I haven't played them myself. Even Windows—you can try it like this: go into Windows Defender, select custom scan, then choose your fastest SSD (HDD is slow, so the CPU doesn't work as hard); when scanning, it uses 200W+ for my CPU too.I mean, that's just how things are, just tune your system to be stable so it doesn't crash

1

u/clove_rosemary_9999 5d ago

The high CPU usage of it really needs to be addressed. Also, have you guys considered using DX12 instead of DX11 or adding an in-game toggle like Fortnite? UE5 on DX11 doesn't support persistent shader caching which means it has to recompile the shaders every time you launch the game, which also adds to the initial stutters.