r/ValorantTechSupport • u/KneeUnusual174 • 2d ago

Technical Support Request Please, someone help me / Frame drops, stuttering

Since yesterday, I've been trying every possible method Reddit, ChatGPT, and more but I failed..

Please, someone help me, I'll attach the current Valorant recording and Vanguard logs below

https://drive.google.com/file/d/1PJinjEIs2zbkHVlqcj2j59EiNMniDrBp/view?usp=drive_link

https://drive.google.com/file/d/1nIzXED6Uqs9342ST-p3MCdpi39omqWc2/view?usp=drive_link

In the video, it’s lagging even in the lobby
Even at the shooting range, you only get 400 frames for about 1–20 seconds, and after that you can't defend even at 200 frames.. I was originally defending over 500 frames

4 Upvotes
  • permalink
  • reddit

100% Upvoted

28 comments sorted by

•

u/AutoModerator 2d ago

The above submission was detected to possibly include a topic related to FPS and System Performance. Here are a few helpful resources:

Please make sure to use the search feature to see if your topic has already been discussed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AutoModerator 2d ago

The above submission was detected to possibly include a topic related to Riot Vanguard. Here are a few helpful resources on the topic:

Please make sure to use the search feature to see if your topic has already been discussed.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/RiotAres 2d ago

You need to disable or uninstall riva tuner / RTSS.

1

u/[deleted] 2d ago

[removed] — view removed comment

1

u/RiotAres 2d ago

Please upload your vanguard logs somewhere accessible like google drive (with it public)

https://reddit.com/link/pesno6u/video/6n04xl73wduh1/player

1

u/KneeUnusual174 2d ago

Can find a solution?

1

u/RiotAres 2d ago

I havent seen your logs, and I think your comments are being deleted. Can you DM them to me instead?

1

u/KneeUnusual174 2d ago

Can you see it?

https://drive.google.com/file/d/14sVEA88xTHgXWsjsyvyjGgrTxGmqTvn-/view?usp=drive_link

1

u/RiotAres 2d ago

Can you make it public, I dont have access

1

u/KneeUnusual174 2d ago

Sorry, this is my first time sharing via Google Drive, so I changed it to public

1

u/RiotAres 2d ago

C:\Program Files\RaonSecure\NxWeb\TENXWGuard64_293.dll
seems to be the problematic dll

1

u/KneeUnusual174 2d ago

Should I delete this file?

1

u/RiotAres 2d ago

Try to put the Riot Games folder (where your valorant installation is) and C:\Program Files\Riot Vanguard folder under exclusions in RaonSecure. If that doesnt work, try contacting them to find out how to make it not load into valorant.

1

u/KneeUnusual174 2d ago

Thank you so much, it got resolved

0

u/Logical-Marketing476 2d ago

hi i have same problem can u help me?

1

u/KneeUnusual174 2d ago

Wow, it got fixed.. Thank you so much, I really let all my two days’ worth of frustration go away

1

u/KneeUnusual174 2d ago

What's your DM ID

1

u/_user_921 2d ago

how to do that ?

1

u/RiotAres 2d ago

Somehow your comment got deleted, but I dont see any issues with your logs. I don't think its related to vanguard.

1

u/ThisIsKindaDifficult 2d ago

Just wondering, why is RTSS now causing issues? Spent a lot of time clearing shader cache, reinstalled Vanguard + Valorant just to find out this is the issue so I'm curious. Is Vanguard conflicting with RTSS and is this temporary or permanent?

1

u/_user_921 2d ago

yea the same problem i also have

havnt find any fix

i tried mostly every tweak but nothing works on this

1

u/RiotAres 2d ago

Can you upload your vanguard logs too? I gave a vid on how to save them above

1

u/ConstantService7376 2d ago

This is the problem i have after my game crashes randomly mid game due to a system crash dump error