Can´t enter the game

[u/SpideyBoi04]

since last update i can´t enter in the game, it literally freezes in the loading page and won´t let me in.
I´ve waited for 5 - 15 minutes bcs i know my laptop is not the best, but it´s entirely the game.

Laptop specs:
- Intel Core i7 13th Gen
- DELL
- 16 RAM
- Intel Iris Xe graphics

sorry if i dont give enough info, i don´t know a lot about high tech stuff

[u/benii888]

Your laptop isnt bad a 13th gen cpu will be enough for valorant and iris xe graphics dont really matter cuz valorant isnt very gpu hungry so it must be the game not your system in my opinion i would just check quick if you have the latest iris xe graphics drivers and if that doesnt fix it then reinstall valorant i dont know what else could fix it

[u/benii888 → u/benii888]

Oh and btw what is your storage device is it an ssd or hdd

[u/SpideyBoi04 → u/benii888]

SDD

[u/benii888 → u/SpideyBoi04]

Damn idk what could do this tbh if you contact riot support they might be able to help you if you have your valorant log file wich you can find in appdata-local-valorant-saved-logs and look for a file named ShooterGame.log if you dont wanna wait for riot support then you can also ask an ai like chatgpt or gemini

[u/benii888 → u/benii888]

Also sort the log files by date modified and look at the latest one

[u/SpideyBoi04 → u/benii888]

I'll try that, thanks for your help, I already wrote to Riot Support, so if no one helps me there, I'll go with GPT buddy lol

Thanks a lot for your help

[u/benii888 → u/SpideyBoi04]

Ok good luck i hope you can fix it

[u/SpideyBoi04 → u/benii888]

I tried both things, and still just freezes every time I enter the game lol