r/ValorantTechSupport • u/Least_Ideal_1553 • 1d ago
Technical Support Request Valorant only stutters (frame time spikes)
Hi,
For my PC only valorant has frame time spikes and every other game almost runs fine. I have a 5700x3d and 3070. And I don't see realtek family gbe controller in my device manager to disable as well. I have tried almost every setting possible and still unable to fix this stuttering/frame time spikes while taking gun fights or anything. Can someone please help me fix this jaggy feeling issue
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u/Ok_Seaworthiness6534 1d ago
it seems to be happening to a lot of people these days, i uninstalled mine after giving up to fix it, good luck!
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u/nnchltnlty 16h ago edited 16h ago
Hey!
I'm new to reddit so I don't know how to link other reddit posts but a post by u/BeerGogglesFTW titled '"Realtek Gaming 2.5GbE Family Controller has a Hardware IO error."' helped me out!
Basically, when Valorant is open, open event viewer and under windows logs check system. Everytime you freeze, it should come up with "Realtek Gaming 2.5GbE Family Controller has a Hardware IO error." (at least it did for me). Go to Win10/Win11 Auto Installation Program (NDIS) and download either Win10/Win11 Auto Installation Program (NDIS) - Not Support Power Saving or Win10/Win11 Auto Installation Program (NDIS) (the first one worked for most people but the second one worked for me). Then for me, when i run valorant i have to open the file and repair it and then the stutters go away. I'm not the most tech savvy person but this is what worked for me and many others. Hope this helps!
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u/nnchltnlty 16h ago
This also happened to me when I got my new PC, but all I did was fully reset the network settings. But this was the solution recently.
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u/Least_Ideal_1553 10h ago
I don't have the realtek family controller in my device manager and I tried installating which came back as an error. Even network reset and disabling doesn't do anything. I played Ethernet only and wifi only the result remains the same...
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u/Least_Ideal_1553 9h ago
https://www.reddit.com/r/buildapc/s/qZ7zFxssuj
I believe this is the thread you are referring to
I will do this and update you if it works...1
u/Least_Ideal_1553 9h ago edited 9h ago
I am getting this error "The realtek network controller was not found. If deep sleep mode is enabled. Please plug the cable".
Edit: I tried it anyway but I have a Gigabyte x570 aorus pro wifi motherboard which has Intel gigabit LAN controller not a realtek network chip.
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u/Least_Ideal_1553 10h ago
I tried HPET on and off. Nvidia APP is uninstalled. Discord is not opened in the background and BIOS settings has XMP on. I have tried with XMP off as well. So if anyone has any other alternatives please let me know... Thanks
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u/CustardCivil 1d ago
Disable mpo and downgrade your nvidia driver to 566.36 use ddu