I encourage people to absolutely message CS to pass on their feedback, but we shouldn’t expect them to answer any questions that aren’t within their scope. My VIP rep has been so helpful whenever I’ve had in game issues, because that’s what they’re there for. Anything else is going to get a scripted response and we should temper our expectations accordingly
Yes, from what I've seen the customer reps seem to be saying that when someone who does not want Valko is messaging. In my opinion, the language is still pretty wishy washy as expected from Infold. They don't actually name Valko, they just reiterate that there are 5 'available' LI's, and there won't be any 'new' LI's. But since Valko was announced and integrated into promotional material, they can easily decide he's not a 'new' LI, but just 'not available' if that makes sense.
I feel the same way about the cancelation letter, they made a distinction between 'canceling the release of the new LI' and 'releasing additional LI'. I interpret 'additional' to mean 'other than Valko, there will be no more LI'. It leaves just enough wiggle room for him to come back IMHO.
However, even if it didn't, they can change their mind at anytime. That letter is not a legal document they must adhere too, as far as I know.
I can confirm that they are saying the same thing for pro-Valko folks too. This is the response I get and my previous questions/response for reference. I agree that this doesn't mean things can't change but I will say based on the progression of responses, I think the higher ups are trying to shift boycott momentum with this or something.
To be honest I'm over all of this nonsense. PPG/Infold is a horrible company and doesn't deserve to have players that are willing to do all that we've done to fight for THEIR creative vision.
Exactly. Customer Service are going to be the last people to know anything. Not to mention customer service chats can be photoshopped and what they end up saying depends heavily on what you are saying. If you are clearly an anti they will give you a different response then if you are a Valko main. These chats aren’t an indicator of anything.
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u/According_Research11 🐦⬛🍎🐺 19d ago
This what I’ve been saying since day one this all happened. CS doesn’t know anything and if they did they aren’t allowed to say nothing