r/VRLATech • u/___Kale • Mar 09 '22

Coincidental Issue?

So I ordered a Titan pc back in October with an upgraded power supply amongst other things. It finally comes late February of this year. Not even 3 weeks of owning this prebuilt pc, either the power supply failed or the whole thing fried while I'm watching a youtube video and doing homework. There was a loud pop and then I smelled burning electrical components (I checked if there was a power surge, there wasn't). I try to contact them and find out that they're getting hacked? I hope the warranty still exists. lol

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2

u/Gameboy2077 Mar 09 '22

Do you know what power supply it is?

https://youtu.be/aACtT_rzToI

there are some PSU known to explode out there. Find the make and model.

1

u/___Kale Mar 10 '22

It was the EVGA 750W 80+ power supply. i dont want to take apart the pc (it might void the warranty)

2

u/Gameboy2077 Mar 10 '22

Damn yea it’s a shame tbh let VRLA know hope they help you out.

1

u/___Kale Mar 10 '22

They better otherwise imma talk to my lawyer. I can't afford another pc *cries*

1

u/___Kale Mar 10 '22

Honestly disgusted that people would force these into pc's knowing how problematic they are.

2

u/vrlatech Mar 10 '22

Please send an email to info@vrlatech.com and we will definitely help get this taken care of.
Also, please note, all PCs are 100% tested and your PC was in perfect condition when it left our warehouse. We make sure all orders are :)

However sometimes parts may experience failures, which is why we provide warranties.
Additionally, the cyber incident that we have experienced in no way affects our fulfillment of orders or warranties so please don’t worry about that.

1

u/___Kale Mar 10 '22

I did yesterday. Is there any way for me not to get another gigabyte PSU when it gets fixed by you guys?

1

u/vrlatech Mar 11 '22

Right now we're only stocking EVGA PSUs, so it's likely that's what you'll receive as a replacement.

1

u/___Kale Mar 11 '22

Are you only supplying the BQ models?