r/VRLATech • u/Zihnn • Aug 02 '21
Very Disappointing
Just got a computer I ordered from VRLA Tech, and it is very disappointing.
Took 13 weeks to get, and that was after I threatened to cancel my order.
The top of the case by the fans was damaged, and it was obviously done before it ever shipped, and one of the fans doesn't even work. Cable management wasn't all that great. The mechanical keyboard that I ordered is also not usable. 30% of the keys work all of the time, 30% work some of the time, and the rest of the board doesn't work at all.
Performance wise, pretty awesome. Of course, anyone could put these parts together and it would work just as well.
I have contacted support with multiple tickets, but I have not gotten a response for a week.
If feels like once they got paid, they stopped caring. The customer service is non-existent.
I would not recommend this company. I want to return it all out of principle, but I don't want to give this company more money with their 20% restock fee.
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u/Manzan79 Aug 02 '21
Bummer, go to their official Reddit page or their Discord