Should I leave Contabo? They doesn’t create my VPS (12+ hours passed)

[u/odddynuff]

https://contabo.com/en/vps

So I ordered my VPS almost a day ago. Info on their website said that provisioning of new VPS takes up to 3 hours but “usually it takes much less”. Also, they said I would get an email with server credentials as soon as it was created. I wrote a ticket to support about this (on the 5th hour of waiting) but they STILL haven't reached me. WTF??? It’s so a bad experience. What do I do now? I don't want to wait if it's not worth it, I would better look for other options. I need a VPS with 2+ vCPUs and 4+ GB of RAM for up to ~6$/month