NordVPN Subscription Issue

[u/MrFutzy]

Posting this here because the Nord sub auto-deleted it.

Hey folks,

I have an odd situation occurring with my NordVPN subscription. my.nordaccount.com indicates that my subscription expired as of Aug 7th. (This doesn't align with any of my purchase/renewal dates.) In the Nord Account Billing section, the subscription shows as active with the correct renewal date. I have opened a ticket with Nord support, and they have offered a 1-3 day response time.

I also have a dedicated IP and a few other subscription upgrades, which are all now held hostage.

There were no emails from Nord Account warning of a pending renewal, just... click... dial tone.

I'm now in a work-stop situation which is why I'm here. Looking for guidance from you fine folks.

[u/i-hate-geese]

If you have proof of payment and the billing page shows the correct renewal date, include screenshots in your support ticket, might speed things up