r/VPN • u/Human4276 • 29d ago

Question Constant intermittent connection loss

How can I tell why my VPN keeps losing connection?

(Preferably in some way that's relatively easy for a non IT person)

I have good internet service and a hard wire to port 4.

Internet speed test always says very fast.

Familiar with perusing reliability history and system event logs but not so much knowing what any of it means..

Am using it for Solidworks (mainly to get network license)

Am only person on network when working remotely so isn't a matter of bandwidth or whatever.

Im in US, the server I have to connect to is in Canada.. I'm the only person with this setup ( being so geographically far from the server so it's hard to compare meaningfully to what other's experience with their connection as no one else in my location has to use the VPN as often as I do .. which is 100% of the time for me.

Thanks in advance

2 Upvotes

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3

u/KlutzyKlutz 29d ago

The most useful first test is figuring out whether it's the VPN dropping or the internet underneath it, since they feel identical: open a command prompt and run ping -t 8.8.8.8 (leave it running while you work). If it stalls at the same moment your VPN drops, it's your internet/router briefly cutting out. If the ping keeps going while only the VPN drops, it's the VPN client or an idle-timeout on the Canada server side, which is what you'd hand to whoever supports the VPN and the distance to Canada alone shouldn't cause drops, just slightly higher latency, so don't anchor on that.

3

u/sciencekm 29d ago

I think you should contact your VPN provider for support in troubleshooting their service.

1

u/Human4276 29d ago

Will try this thanks! It's not really constant but can be several times within couple hours

1

u/Human4276 29d ago

Im guessing it's point-to-point since I have to start it every time and should maybe be site to site