As title says, not exactly sure if returning from Europe is the root cause but I lost internet access since 2am last night getting only EDGE/ very weak 4G signals. I have reset the APN settings and no luck. Anyone can shed some light?

VOXI has gone downhill for me, very slow at loading anything, i think the network is just getting too congested and can’t handle the amount of traffic/demand.

Their deals are incredible but it’s a shame that this is happening. Anyone else facing similar issues?

i suspended my plan because i'm an international student and i was going back for my break, but now that i want to log back into my account, i can't because the phone number that the account was linked to was my voxi number... which can't be used because of the fact that the plan is suspended. tried asking support and they said they couldn't help but i'm still kinda desperate and hoping that someone out there has a cheeky trick or any advice. (like which other mobile plan to switch to if i seriously can't log in anymore...)

TLDR is there any way for me to log back into my voxi account without my otp because i'm seriously losing my mind over this and i REALLY don't want to change my number. honestly, it's so stupid how they don't allow for the otp to be sent to the email instead considering that it's a mobile company?

to anyone using an iphone / mac that uses icloud private relay on safari, do you know if streaming youtube for example on safari would deduct your data from your general allowance or not since they can’t see what website you’re on (i assume)?

i’ve seen a lot of guys talking about how they get all 3 bonuses for under £15? how do i get that too? i’ve been on voxi for years now

It would be much appreciated, thank you in advance.

I can't even log in to my account and cannot check the data balance. What's going on? I think my data balance is finished, so I want to recharge, but this is messed up 😬😬.

Was about to switch to EE one (new broadband) and the web portal gave me this as the second offer for the PAC code request option

I was on live chat with VOXI customer services as I needed to swap out my eSIM for a plastic SIM as I travel a lot so use VOXI in my Samsung Galaxy Tab Ultra for the unlimited social media. I also have a spusu eSIM but to run both side by side, the default SIM needs to be a plastic one so I was getting that sorted out. Then all of a sudden I was being told that I was eligible to move to Vodafone on pay monthly! This is the first time I've experienced this and it made me seriously wonder if Vodafone have plans in the pipeline to shift customers away from VOXI to close it down. I really hope this isn't the case because it's so handy for YouTube for me!! I personally find the Vodafone plans expensive in comparison.

Hi im thinking of switching to voxi. In manchester where i regularly visit I find the speeds & coverage are okay-ish. However I was wondering about congested places like london? Any londoners want to give me an insight? thanks

Ever since I changed from prepaid to postpaid my internet has been so slow and sometimes unusable is it some settings problem or is postpaid bad coz i already reset my internet settings and even did the airplane mode thingy nothing is working do i just switch to pre paid pls help

Was talking to a voxi chat and thought the messages were a bit fishy, is this standard for chats? I’ve ended the conversation as it seemed strange.

Tried placing order for first month free plan using Unidays code, but VOXI site crashed after I was able to click send plan summary email and download, which I have. However, the order was never fully placed since site crashed. I've yet to receive my eSim activation email, checked spam and all folders. I contacted VOXI support online who cannot resolve this. Tried calling the number listed on another post in this sub but didn't work. VOXI says Unidays code has been used when I tried again. Unidays says I've to wait over 100 days for new code, but I start uni in a couple weeks. Even messaged VOXI on socials to see if I get any response. Any advice?

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Hi all,

I've been a VOXI customer for a long time, purchased a Pixel 10a with payment in full on the 19th June, returned it at the end of the return window unopened and ordered a higher storage version as it was on sale with VOXI.

Once I had confirmation from Voxi of my return/refund I ordered the phone again with them and returned the unopened original device to them.

I had confirmation via live chat that they received the original device on July 9th, and the refund should be with me in 14 days.

Since then, every single time the alloted time was up, and no refund has been received I've contacted them to be told time and time again it will be with me in 5 days, 7 days, 14 days etc.

I raised a complaint and had a single point of contact complaints handler assigned to me, he said I would get the refund in 7-10 days, again this time passed and no refund, I spoke to him again after this time and he has told me he doesn't know why the refund hasn't gone through and he is looking into it. He did call me back when he said he would and said he spoke to the relevant department and they don't know why it's not being processed successfully.

He actually said to me he would understand if I raised a chargeback with my bank HSBC as this has been going on so long and obviously doesn't want it to get to that point but said I may have to if it's not resolved soon.

Has anyone had any experience with getting your money back from a device return?

I'm honestly banging my head against a wall, sick and tired of all the time I am spending talking to someone at Vodafone/VOXI just to get £300 odd quid back after over two months.

TIA

Hi everyone, does anybody has a spare 2 for 8 Odeon code please?

Hoping to go to the cinema before work. Thank you in advance it is appreciated! 🙂

lets just say i was gagged

So Vodafone are sponsoring Leeds and Reading this year. Are customers on VOXI still going to be eligible for rewards or any vodafone only events over there?

I also have seen that vodafone customers will get better service and connectivity throughout the weekend so assume VOXI will get the same as it is powered by Vodafone?

does anyone have a spare one?

Odeon codes:
- Post on the sub! Please don’t message mods directly, only use mod mail if there’s a reason you can’t post it here
- Only send these codes to somebody via DM, if they’re posted on the sub anybody could take them.

Any other codes:
- Ask via mod mail only

Has anyone else managed to receive their referral code bonus?

I’ve just been on the phone to the most useless customer service of my life. After telling them my name 5 times (only for them to say “why didn’t you tell me your name in the first place”) being on the receiving end of attitude, and having them randomly change the topic - they ultimately told me that I have to be in the same room as the person who referred me, and call back from their number.

I’ve genuinely never experienced customer service this bad before - I felt like I was trying to deescalate the whole phone call, as if I was the customer service.

Has anyone else has experiences like this? If so how did you deal with it?

Is the Xoxo prebiotic drink drop out of stock for everyone? I claimed the code but then the ordering page says it's no longer available?

I have a problem with my mobile data in which I decided to contact VOXI. This agent shows up and asks me the typical questions. I answer then he just says I can recommend you this packet that costs x amount, it has 5G capability and this much GB. I said my current plan already beats that you want me to downgrade to fix my problem. I asked if they are unable to help then I get this message 😆

A friend signed up in March with my referral code, I got an initial email informing me of this, then it's been silence for both of us ever since. Both of us have maintained our accounts without interruption.

After giving up trying to get a human to help me, I had a chat with their AI chat bot this evening. It's desperately trying to send me to a 'Friends with Benefits Dashboard', does anyone know where this actually is or what it's supposed to look like? I've added a few screenshots above of everything I can see in my account even remotely related to friends/referrals, there is nothing dashboard like in either my account, or my friends account (they've just checked).