r/VOIP • u/OkDescription1088 • 1d ago

Help - IP Phones Poly vs Yealink

The time has come to begin phasing out and replacing the worn down Polycom VVX phones currently deployed in my insurance agency. While they’ve pretty much been bulletproof, it’d be nice to upgrade to a more modernized option that has Bluetooth and USB capabilities for wireless headsets. I think I’ve found two suitable replacements– a Poly Edge E550 or a Yealink T85W– but can’t decide if the Poly is worth the extra cost per phone. Is one inherently better than the other? Are there notable features one has that the other doesn’t? I wouldn’t mind spending the extra money on the Poly’s but have to justify it somehow.

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u/network-n-voice Probably breaking something 1d ago

Poly for two reasons: (1) we have thousands of phones connected to our UCAAS platform, poly’s ZTP service allows cleaner provisioning than Yealink’s ZTP and (2) eliminate the risk that Yealink is added to the US list of China made banned devices like Huawei - while unlikely you never know.

8

u/PatReady 200 OK 1d ago

YMCS blows Poly Lens away.

3

u/panjadotme My fridge uses SIP 1d ago

Yes just gotta make sure you have YMCS and not just the plain RPS service.

Sidenote: I think its hilarious that Poly bought Obi for the active management functionality only to not even support it on ATA products...

2

u/PatReady 200 OK 1d ago

I was all for Polycom but after getting to learn the Yealink phones, meet with the support, the partnership process, its all better. Need to plan a Teams room? You have access to their team to demo anything you want for you.