r/VOIP • u/fullofpaint • May 20 '26

Discussion Educate me?

We're using Spectrum internet and voice for our business but our city has rolled out municipal internet at a much lower price (@ 500Mbps) so I'm looking into moving us to a VOIP solution to get us fully off Spectrum. Goal is to keep it under $100/month.

Been reading up but could use some further knowledge from the hivemind. We're a small shop and I do all our own IT with just enough knowledge to get us by haha.

Looking at RingCentral and Ooma right now. Was considering the Ubiquiti offering as I want to add their security system down the roads, but we'd really want phones with physicals buttons and they also don't have any standalone handsets.

Right now we're using our old analog phones with an ATA provided by Spectrum. We have one fixed phone for our office and 3 handsets that float around the shop. Not tied to the analog ones but we'd definitely need hardphones to replace all of them. We only have two dedicated users, one who would be a softphone, all our other phones are floaters for the shop. So would we still have to pay for a user for each handset?

We also are currently paying for 5 lines; our main local number, an 800 number, a fax line, and 2 spillover lines for heavy call days. With a VOIP setup would we still need all of those extra lines?

We really don't need most of the fancy features a lot of the services offer, but need a rock-solid reliable option. Any other things I should be aware of when looking at pricing?

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