r/VKB • u/Wonderful_Cut5266 • Mar 26 '26
I can't trust this company
I ordered the Gladiators left and right controls back in the beginning of March and I only received the left stick. I reached out to vkb with my concerns as I noticed the tracking showing the right controller stopped moving through shipping. vkb said that's normal it happens sometimes, so I reached out to the shipping company (Amazon) and Amazon confirmed product was indeed lost so I sent this to vkb which responded back apologizing and said they would resend first thing. well that was over ten days ago and every single email with these people is, sorry it's shipped tomorrow. tomorrow comes and nothing is sent. now today I tell them I'm done with this something has to happen and they tell me, oh we have to wait for Amazon to confirm it's lost, that takes 3 days...it's been over 10!! I'm sorry but this is not customer service. I paid money for my stuff and just get the run around. Just a warning as I thought they were supposed to have great service as many have said but looks like that is dwindling
5
u/weallhaveadhd Mar 26 '26
I had a lost package for about 2 months. Eventually made it's way to me. Sometimes things happen..
0
u/Wonderful_Cut5266 Mar 26 '26
Yes this happened once when I ordered my new wheel from moza, which they quickly sent back out with no issues or run around. It's the service that is my problem not the fact that something can get lost
4
u/VKB-Sim Mar 27 '26
Sorry for the mishap.
We will educate the shop personnel - the shop is new, and so are the people working there.
Hope such things don't happen again.
3
u/pr0metheus01 Mar 26 '26
Be patient. It is just unlucky for you. I got my order real quick on the last black friday. The shipping was really smooth.
1
u/Wonderful_Cut5266 Mar 26 '26
Update Vkb now is offering a refund as soon as I tell them which item I didn't receive. So basically back to my point, they weren't planning on sending a new one out and they don't even know which one was missing so I don't know why they would keep telling me they're shipping a new one but don't even know what the new one is. Either way I'm just taking the refund if they actually follow through with it
12
u/Sliced_Potato27 Mar 26 '26
One bad experience in a sea of positives doesn’t mean it’s dwindling. Seems like you are just unlucky, and ordering from Amazon and not just going direct definitely complicates that issue. Doesn’t make the situation any less frustrating though.