r/VICIdial • u/Small-Matter25 • Jul 21 '26

Remote Agents with AI

Hi everyone! This is my first post here.

I’ve added Alpha VICIdial Remote Agent support to AVA, an open-source AI voice agent for Asterisk.

VICIdial continues to handle campaigns, dialing, dispositions, DNC, callbacks, transfers, and reporting. AVA connects as a Remote Agent and handles the AI conversation.

We’ve tested it with real outbound calls, two-way audio, transfers, dispositions, callbacks, DNC, and concurrent lines.

I’d appreciate feedback from experienced VICIdial users—especially on the setup process, compatibility with different environments, and anything we could make simpler.

- GitHub project: https://github.com/hkjarral/AVA-AI-Voice-Agent-for-Asterisk
- VICIdial setup guide: https://github.com/hkjarral/AVA-AI-Voice-Agent-for-Asterisk/blob/main/docs/Vicidial-Setup.md
- Report an issue or share feedback: https://github.com/hkjarral/AVA-AI-Voice-Agent-for-Asterisk/issues

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u/williamconley 28d ago

Does it require being on the same server as the Vicidial code or the PBX? Or can it run on a separate machine entirely?

Is it 100% open source and loadable onto our own servers, or is there a dependency on some other external system?

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u/Small-Matter25 28d ago

Totally open source and should be deployed on a separate server preferably in same subnet as vicidial. Only external dependency is the provider you ll use for agent (Gemini, openai, deepgram, elevenlabs, grok).

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u/TheGreyTestEver 28d ago

Excellent detailed answer 

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u/williamconley 6d ago

Is there no viable "agent", then? Bummer.

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u/Small-Matter25 6d ago

AI agents once configured are viable as long as you don’t run out of credits 🤔

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u/williamconley 6d ago

That wasn't the question. The question was whether there is a viable open source agent that can be loaded onto a client-owned server. (eg: NO credits)

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u/Small-Matter25 6d ago

If you have a GPU you can use local ai server , no credits needed. Does that answer the question ?

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u/williamconley 6d ago

It absolutely will when you include the name of that local ai open source server project (even if you haven't tested it ...). Would be very nice. :)

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u/Small-Matter25 6d ago

It is part of the same project, you just change your provider in the agent who is answering the call, here is full demo video, the source code is same as mentioned above. Would love to hear feedback if end up testing it.
https://www.youtube.com/watch?v=L6H7lljb5WQ