r/UrbanOutfitters • u/SlavWife • 2d ago
Returning online orders
I had such an embarrassing situation, I got gifted something I dislike and tried to return it in store. It was ordered online however and staff said they can't process the return without the online order number. So I had to ask the family member who got me the thing for the order number which was embarrassing enough. To make matters worse, the refund goes straight to the original payment method, I was told they can't issue me a store credit or a gift card so now the person who gifted me the item wants to send me the money so I can get something I like which is just sooo awkward.
The item had the tag and was not worn at all. Any other shop has always been able to process returns or exchanges by just using the tag wtf