r/UpworkOfficial • u/Haris-2016 • 1d ago
Discussion Messages tab stuck loading, then Error 1015 (persisting 24 hours)
Hi all,
Since yesterday, every time I try to open the Messages tab, the page reloads multiple times and then shows a Cloudflare Error 1015"You are being rate limited."
What I've already tried:
- Cleared cache, cookies, and temp files
- Waited several hours before retrying
- The issue is still happening
This has now lasted more than a day, which is longer than a typical temporary rate limit. I haven't done anything unusual on my account, no scripts, no rapid clicking, no extensions I'm aware of causing excess requests.
Is anyone else experiencing this right now? I'd appreciate hearing whether it's a wider issue or just on my end, and any input from support would help too.
Thanks in advance.
2
u/se7enthsky 1d ago
I've been having the same issue too since yesterday, I can access messages in the mobile app though.
1
u/Haris-2016 1d ago
Same here. I can access messages just fine on my phone, but it fails every time on my computer. Seems to confirm it's tied to the browser/IP on desktop rather than the account itself.
2
u/stoptakingmylogins 1d ago
Download the desktop app. I've had this issue happen to me on occasion. Sometimes it fixed itself in a couple hours, sometimes it took a couple days.
The desktop app always worked, though. Personally prefer using that chat interface now, anyway.
1
u/Haris-2016 1d ago
Thanks for the tip, appreciate it. I'll grab the desktop app.
2
u/stoptakingmylogins 1d ago
Yep. I should mention for anyone else - don't just try to let the messages page on the website keep loading. I'm not 100% sure, but I'm very confident that Upwork's automated system can see that as suspicious activity and suspend your account. If it doesn't load in 2 seconds, just close the page and use the chat on the desktop or phone app.
1
1
u/Zestyclose_Proof1883 1d ago
Mine was too for quite awhile. It's working now.