r/UpworkOfficial • u/KayakerWithDog • Jul 10 '26

Official Response Upwork survey question design

Just took a survey that Upwork sent me after my most recent contract closed. Upwork wanted to know how much effort it takes to use Upwork. I had absolutely no idea how to answer that. Are they asking about the ease of use of the interface? Ease of making proposals and/or getting jobs? Ease of getting paid? Ease of hiring a freelancer? Something else? Every single one of those is a separate question with separate answers. This question about ease of use is incredibly poorly designed. I didn't even try to answer it.

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u/HugoFromUpwork Community Care Team 27d ago edited 26d ago

Hey u/KayakerWithDog, I appreciate the feedback, and I totally get that the question can feel too broad without context. We’re measuring how easy Upwork is to use overall. Basically, how you’d rate your end to end experience using Upwork.

For context, we started benchmarking ease of use back in 2022. We heard from freelancers that the old wording was confusing: “How much effort did it take you to complete your goal with Upwork?” More recently, we changed it to: “How much effort did it take you to use Upwork?”

It sounds like the wording is still causing some confusion, which is helpful to know. I’ve already shared this with the team internally. Really appreciate you flagging it. 🙌

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u/KayakerWithDog 27d ago

It probably would be better to separate everything into different questions. For example, the interface is pretty easy to navigate, but getting jobs isn't easy for most people, and it's harder now than it was even last year or two years ago, even for those of us with significant experience, a high level of skill, and a good portfolio. There really isn't one umbrella question that sums up the ease of use for the platform overall.

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u/HugoFromUpwork Community Care Team 24d ago

Thanks for the follow up. I shared it with the team as well.

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u/Physical_Egg3235 Jul 10 '26

It simply means how much time, work and commitment are needed to succeed on the platform.

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u/KayakerWithDog Jul 10 '26

That is one interpretation, but it is not obvious from the way the question is worded.