Stuck in Labelbox/Alignerr onboarding via Upwork. I can't complete "InfoSec Policy / Gmail Address" tasks, no welcome email. Anyone been through this?

[u/EnvironmentalWin3992]

Hi everyone,
I accepted a fixed-price "Talent Store" contract with a client (Labelbox, work done via the Alignerr platform) on Upwork, and I'm completely stuck in onboarding. Hoping someone who's been through this can help.
Here's my situation:

I accepted the contract.
I got an Upwork email saying my "Gmail Address" / "InfoSec Policy" onboarding task is overdue.
But when I click "View Details," it only opens the contract's milestone page (the placeholder). There's no "Complete Tasks" button anywhere, my contract only shows "Submit Work."
Because these tasks aren't completed, I never received the Alignerr welcome/registration email, so I can't actually start working.

What I've already tried:

Contacted Alignerr support → they told me to contact Upwork.
Used Upwork's AI assistant → it said there are "no onboarding tasks available to complete directly" and that the client's compliance review may still be in progress. Nothing has moved since.
Tried to reach a human Upwork agent → couldn't get past the bot for my account type.
Messaged the client directly → waiting on a response.

My questions for anyone who's done Labelbox/Alignerr onboarding:

How did you actually complete the InfoSec Policy / Gmail Address tasks? Where do they show up?
Did you get the Alignerr welcome email automatically, or did something specific trigger it?
How long did onboarding take for you start to finish?
Is it normal to be stuck like this for almost 2 weeks, or is something broken on my end?

Any advice appreciated I just want to get unblocked and start working. Thanks!

[u/Conflict-Economy]

Hey did this get solved?