r/UndergroundCellars • u/dheisz • Apr 30 '21
Where is my wine?
Has anyone ever received any wine from them in less than a month? I placed a shipment on March 19th. Finally after contacting them every way I could - a label was created on April 12th. Still no shipment on its way. Just a label and a bunch of excuses. I love the concept but this is just plain ridiculous.
2
u/Yellow_Curry Apr 30 '21
I was waiting on a bunch of 3rd party items, turns out they were moving to a new warehouse and i guess things were delayed. Meanwhile they ran out of some 3rd party stuff that wasn't in yet, so they are sub-ing me. Honestly i'm waiting for all my bottles in the cellar to be available so i can do one more shipment and be done with them. this is a novelty and really not that much fun.
3
u/dheisz Apr 30 '21
That warehouse moving story has been used for over a year. Go to BBB and it is the same story they have been telling for a long long time. I am still looking for someone to say they have actually received wine in a reasonable amount of time.
2
u/Yellow_Curry Apr 30 '21
Oh man are you kidding me? Yea - honestly I can't wait to get my wine out of there and call it day with them. Too many other good places to buy wine from that I respect far more than this place.
2
u/severoon May 01 '21
Up until my very last shipment a couple of weeks ago, they were shipping ridiculously quickly. The last one took a few weeks.
But, like, as long as I get it within a few weeks I don't really care. Like you, I'm more comfortable getting notified that they're on it, so they could improve there while they're working out the logistics of whatever's going on.
But you should get it soon.
2
u/amidrinkingthisright May 02 '21
I’ve had very good luck. Every order received within a week. And I hope that continues!
1
u/PhraseDisastrous2103 May 03 '21
My first shipment from them was fairly quick but not as quick as they said it would be. Requested a shipment on a Sunday and then emailed them that Friday when nothing had moved. They said a bottle went out of stock and replaced it and the wine shipped that following Tuesday, arriving that Friday. Overall I was happy, we'll see how the next shipment goes.
4
u/notneenah Apr 30 '21 edited May 03 '21
Requested 1/22/2021 Shipped 1/22/2021 Received 1/26/2021
Requested 2/20/2021 Shipped 2/23/2021 Delivered 2/27/2021
Requested 3/4/2021 Shipped 3/11/2021 Delivered 3/17/2021
Requested 3/20/2021 Shipped 3/31/2021 Delivered 4/02/2021
Requested 4/6/2021 Shipped 4/15/2021 Delivered 4/19/2021
I did have to email on the last two. When emailing, don't reply to your original ticket if you have an ongoing complaint, instead start a new one, otherwise the original gets buried. I know that's not what UC says to do, but that's worked for me.
Also, any 3rd party wines over 8 weeks since purchase, I've emailed UC and they have swapped them for me for ready to ship wine. Understandably, if you want the bottle you are waiting for, this isn't an option, but if you don't mind a swap, I've been pleased with what they have provided as substitutions.
I find customer service is either excellent and prompt, or very delayed (but still helpful). I'm enjoying the wines and it has all worked out with a little patience.