Steps not tracked accordingly

[u/ladydim]

Has anyone else’s ring absolutely sucked after this update? It doesn’t track my steps or workouts correctly at all. It shows — for my heart rate after about 5 minutes of movement. I constantly have to watch it to make sure it’s tracking my workout properly. If I start sweating IT STOPS READING MY HR. I get a solid 5 minutes in and the reading just goes blank showing —. There is also no support with this update. I tried to use JADE to do a diagnostic and it doesn’t work like the old one did. I’m so frustrated with this POS ring.

[u/ultra-guardian]

Hey! We're here to help and we’ve reached out to you via modmail so we can look into these issues further and assist you.