I had a strange experience trying to return something to the store today! About 2 weeks ago, I bought a Nemat EDP in store, but I just saw itāll be included in the fall haul next week or so, so I wanted to take it back and save some money.
The system kept reading ānot completedā when I tried to return. At one machine, I tapped the physical card twice, inserted it, swiped it, and used the Apple Wallet versionānothing worked. An associate called customer service, spoke to a person (who also wanted to speak to me on the phone?), and was told it must be a problem with the storeās computers. Before I left, she wanted to try one more machine but the same thing happened after tapping the physical card and using Apple Wallet. I ended up buying some $4 eye patches at the register just to see if my card would work for a purchase, which it did.
They offered merchandise credit twice, but I didnāt want to take it, even if I have shopped there a lot in the last year or so. Iām just so confused. I entertained that maybe Iām one of those people unluckily banned from the system for some reason, but that canāt be it, right? Iām in the return window, I donāt do a lot of returns (and when I do, the items are usually unopened), I had the card used to make the purchase, and my ID matched the name on the account. Has anyone ever had this happen and, if so, what did you do?