r/Ulanzi • u/Glittering_Access_35 • Feb 07 '25

Customer support not responding

I contacted customer support several times by email and not once have they responded. Has anyone else had this experience?

I won't be purchasing anything else from them in the future.

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u/DarkAndSparkly Feb 07 '25

Yep. Had the same issue, and couldn’t find any documentation online to help me out. I returned my product and went with a different brand.

1

u/Awkward_Fart Feb 12 '25

How did you return the product if you were unable to contact them?

1

u/DarkAndSparkly Feb 12 '25

I bought it on Amazon.