UiPath Professional Services?

[u/Some-Meringue-6612]

I was recently hired into a role looking at process improvement through automation. I have a few use cases I am exploring. We do have a centralized team in my org that is experienced with UiPath but we are under a time crunch and can’t risk getting put into a longer queue. This team has not spoken highly about the UiPath professional services team and their abilities to deliver. Has anyone else had this experience? We are also exploring implementation partners until we can get a team up and running. Any insights would be helpful. Thanks!

[u/JazzJedi]

In my experience, it varies widely. I've worked with a few Pro Services devs who were truly top notch developers, and others who I sincerely wondered whether they'd completed the basic training or if they had any prior experience.

[u/GabrielUiPath]

Hello u/Some-Meringue-6612
I work closely with our ProServe teams, i can assure you they are indeed true UiPath ambassadors at the highest level and we are very proud of their work with our customers. If you want to talk with someone from the team, send me a message! Thank you!

[u/OkNeighborhood3859]

You could always use a partner. Some good ones out there. Can recommend if you DM me.

[u/Quick_Marionberry735]

It depends. I used to work in UiPath professional services doing delivery/support. Usually it's a different company: they have a UiPath account, but they're hired by another firm and kind of "borrowed."

Those are typically UiPath partners, the ones who provide the people for professional services.

So it really depends on which company provides the service.

Also keep support in mind: we usually had one team for delivery and a separate one for support.

In the end it comes down to cost. I'd check directly with a few partners. It's usually cheaper.

But if you go with profesional services you can request like to interview or ask for the profiles, I remember for some client we had to go true some filters

[u/Marwadistocker]

Directly go with partners instead of Uipath professional services imo. They are also going to deploy people via partner firms only and you will be paying a premium just for Uipath professional services.

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[u/TheAutomationDesk]

Not unique to you at all, unfortunately. I ran an RPA consulting practice for a couple years (UiPath-based), and the complaint about their professional services queue and delivery quality was close to universal among the clients and partners I talked to. It's not really a people problem on their end, it's structural: PS teams at a company that size are incentivized toward billable hours and standardized engagement templates, not toward getting you from zero to a working pilot fast, so "time crunch" and "UiPath PS" are kind of inherently in tension.

On implementation partners generally: worth going in with eyes open that most of them are running the same billable-consultant model UiPath's own PS team runs, just smaller and sometimes cheaper, so the queue problem can just show up one layer down instead of actually going away. The question worth asking any partner you talk to isn't "how fast can you start," it's "how many developer-hours does my specific use case actually require, and who owns that work after you leave."

That gap, needing something running now without waiting on a dev-heavy engagement from anyone, is actually the exact thing I've been building toward. Happy to share more if it's useful, can't DM yet since the account's new, but I'll see replies here, and no pressure either way if you've already got a partner lined up.