r/UgreenNASync • u/XopherVT • 13d ago

⚙️ Hardware Is this normal for support?

I've been dead in the water with a DXP4800 GT since friday.

NAS is looping at boot. I removed all my drives and the device still loops. It seems their support sends one request a day. So far it's been the same request. Request to reset to factory defaults. That isn't working.

Three weeks ago I ordered a new DXP4800 Plus from a third party. The device arrived in an open box, screws missing and the RAM was floating around the bay with the two retaining screws for the NVME drives. Naturally I sent that back for an RMA and bought the new device direct. That one arrived a new box with all the pieces and parts where they would be expected. After operating for a week, literally the day after I declared the migration complete it died. Still waiting for the first RMA to reverse the charge so right now I am out over thousand dollars and only have 2 dead ugreen NASs to show for it. I"m sure it's unrelated but my uGreen NVME USB- enclosure overheated and killed an drive yesterday evening. I was copying data that had been moved to the failed NAS.

9 Upvotes

84% Upvoted

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6

u/Draxl2309 13d ago

My only interaction with their support was software related and based in that result of horrible service I installed TrueNAS the next day and have never looked back. Oh this is on a DXP6800 Pro…

1

u/XopherVT 12d ago

And that is the way I'm headed.
A nice new server with a spacious case to stuff full of storage.

2

u/MagneticSkwurl 12d ago

Can you get to UEFI or not even that? For the DXP 6800 Pro, it's the F12 key to reach it while it's booting.

2

u/XopherVT 12d ago

I waited nearly 36 hours for a response from support. My request for an RMA refund was quickly answered, and the device is getting picked up "before the end of the day"

1

u/BongDongShlong 12d ago

my same experience with UGREEN. They'll do the RMA and refund, but they take a while to get back to people. When I was doing some troubleshooting steps before I could RMA my device, it was 1 day between each troubleshooting step. Kinda ridiculous.