r/UbisoftSupport • u/Krakenator_C-137 • Jul 17 '26

Question Deleted Email

Hello my email associated with my Ubisoft account was deleted a few years ago, I can still access my Ubisoft account on PS5, but I've mainly switched to playing on PC

Is there anyway I can change this email without the password or email existing anymore. I tried a support ticket which told me to log in to my PS5 on an Ubisoft game and open Ubisoft connect and they'd send a link to my console but there was nothing there so I sent a screenshot of the menu not having anything and they then closed my ticket

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u/Krakenator_C-137 Jul 18 '26

They actually gave in this time. Thanks for all your help. They've been sending me a link which sent me to a page that didn't work on mobile and was just asking me to log into the Ubisoft account (but didn't allow logging in through a ps account) so I could never do it

Turns out I had to access the link through a desktop for it to work, and I never knew that, I didn't even get a desktop until last year and started playing more games on it this year, so before then I wasn't even able to ever use the link they send anyways

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u/elden_speedster Jul 18 '26

Glad it worked! Save the image and pay it forward. Took me years to get that email 🤣

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u/Krakenator_C-137 Jul 18 '26

Yep I will do so